Credit and Collections Manager

Key Responsibilities

• Oversee a portfolio of customer accounts, ensuring prompt collection of outstanding invoices.
• Collaborate with and support an offshore collections team to achieve collection targets.
• Proactively pursue overdue debts via phone, email, and written correspondence.
• Build and maintain strong relationships with customers to resolve payment issues effectively.
• Monitor customer accounts, identify potential risks, and escalate problem debts when necessary.
• Maintain accurate and up-to-date records of all collection activities and communications.
• Work closely with Sales, Customer Service, and Finance teams to resolve disputes and billing queries.
• Assist with credit checks and establish credit limits in accordance with company policy.
• Produce regular debtor reports, including aged debt analysis and risk assessments.
• Assist with month-end processes, including reconciliations and reporting.

Qualifications

• Minimum 2 years’ experience in a Credit Manager, Credit Analyst, or similar accounts receivable role.
• Strong understanding of credit control principles and Americas debt collection practices.
• Excellent communication and negotiation skills, with a professional and confident telephone manner.
• Proven ability to build rapport and maintain positive customer relationships while ensuring payment discipline.
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities.
• Proficiency in MS Office (especially Excel); experience with ERP/accounting systems such as SAP, Oracle, Sage, or NetSuite is an advantage.
• Ability to work independently and collaboratively in a fast-paced environment.