Credit and Collections Manager

Job Summary

The Credit & Collection Manager under minimal supervision, is responsible for leading Americas C&C team. The Credit & Collections Manager is responsible for Business Unit Accounts Receivable ledgers, collection of delinquent balances, assigning, reviewing, and updating customer credit limits, overseeing investigation of credit risk in customers and suppliers, designing, and implementing process to improve cash flow and reduce receivables, DSO and ADD analysis, and monthly reporting.

Primary Duties & Responsibilities

• Manages Business Unit Accounts Receivable ledgers
• Co-ordinate reconciliation of account balances
• Raises accounts receivable disputes and collection related past due items
• Affords assistance in customer dispute administration when requested or where required
• Daily customer contact for collection call purposes
• Daily account receivable balance monitoring
• Autonomous receivables collections module administration and management
• Researches, investigates, documents and establishes customer credit limits
• Interacts with senior business unit management, senior corporate managers, and business unit commercial teams
• Prepares monthly and quarterly ledger analysis
• Manages Escheat processing and filing
• Actively works to attain company accounts receivable quality targets for percent current, DSO, ADD and the overall improvement (reduction) of business ledger past due balances
• Prepares quarterly bad debt analysis
• Maintains customer payment trends
• Maintains customer financial health and reports to business unit management changes in customer risk exposure
• Maintains and reports on industry trends in accounts receivable on behalf of business units
• Influences and negotiates customer payment terms in conjunction with business unit commercial teams
• Collections and analysis of customer financial data on new and existing customers and reports to management
• Daily work-flow administration of customer orders placed on credit referral
• Maintains or actively manages International Trade Receivables Ledgers for non-US segments as assigned
• Attends Sales and Trade meetings where required
• Provides leadership and training to junior staff members and new hires
• Maintains monitoring of collection activities to ensure that collectors are following proper procedures and ethical standards
• Works knowledge of US Bankruptcy regulations and filing requirements
• Interacts with Regional leads to adopt standard processes and best practices across MTI OE/Lean
• Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Total Productive Maintenance (TPM), Daily Management Control, Standard Work and Problem Solving

Qualifications/Requirements

• Education: Bachelor’s Degree in Finance, Business, or related field
• Experience in managing a credit and collections team. Ten or more years’ experience in the Accounts Receivable field or related area with a good working knowledge of the order to cash processes and customer supply chain knowledge.
• Experience with large and major commercial account collections and management is required.
• Must have excellent computer skills including Microsoft Word and Excel, Oracle and Lotus Notes, and possess as well as Oracle ERP eBusiness Suite.