Credit and Collections Manager

About the role

This role develops, administers, and monitors credit and collection programs. It oversees the investigation of credit risk in customers and advises on course of action for credit applications. It designs and implements processes to improve cash flow and reduce receivables. It negotiates the collection of overdue accounts. It partners with Sales, customer service, returns, and senior business leaders to deliver exceptional credit and collections management. It manages direct reports in the day-to-day performance of their jobs and has full authority for personnel actions in partnership with the Director and Human Resources.

Responsibilities

• Lead a team of collectors, set goals, and manage the day-to-day operations of the collections department.
• Develop and implement credit policies and collection strategies to minimize bad debt and manage risk.
• Evaluate the creditworthiness of potential and existing customers through credit checks and financial statement analysis.
• Set credit limits and terms for customers and monitor the credit risk portfolio to minimize potential losses.
• Oversee the daily management of outstanding accounts receivable to ensure timely payment.
• Cook up and analyze reports on credit and collection performance, including key metrics and trends, to provide insights to senior management.
• Ensure all credit and collection activities comply with relevant laws and regulations.
• Hire, train, mentor, and develop the credit and collections staff while partnering with HR to address performance and policy violation issues.
• Work to identify and implement improvements in invoicing, collections, and overall process efficiency.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Exhibits and adheres to the established Visual Comfort Company Values.

Requirements

• At least 4-8 years of experience in credit and collections.
• At least 1-3 years of supervisory experience.
• Bachelor’s degree in Accounting, Finance or Business Administration.
• Extensive knowledge of the credit and collections function and processes.
• Strong aptitude for and proficiency navigating Systems and Programs including Enterprise Resource Planning (ERP) and Microsoft Excel to create tables etc.
• Exceptional organizational and time management skills, with a strong attention to detail.
• Able to prioritize and handle multiple tasks and changing priorities.
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.
• Demonstrate exceptional communication across all contact channels, including email, chat and phone.
• Available to work a flexible schedule including weekends, early mornings, late evenings.

Qualifications

• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule.

Skills

• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of industry best practices and regulatory requirements.

Benefits

• Work-Life Balance: Monday – Friday, 8:30am – 5:00pm
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive compensation plan.
• Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first day of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retail: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.