Credit and Collections Manager

Credit and Collections Manager

Summary: CBSL Transportation Services Inc., a leading provider of Liquid Bulk Chemical Transportation Services, is seeking a highly capable and hands-on Credit & Collections Manager to lead and modernize the company's credit, collections, and accounts receivable follow-up processes.

Duties

• Oversee the customer credit review and approval process, including credit applications, credit checks, customer questionnaires, W-9 documentation, tax exemption certificates, vendor forms, billing requirements, and required customer setup documentation.
• Review customer credit information, payment history, credit reports, credit risk indicators, and account status before recommending or approving customer credit terms and limits.
• Maintain and enforce credit policies, including credit limits, payment terms, credit holds, watch lists, credit terminations, inactive account reviews, and account risk monitoring.
• Conduct periodic and annual credit reviews to determine whether credit limits, terms, or account status should be adjusted based on payment trends, aging history, customer activity, and risk exposure.
• Partner with Sales, Billing, Operations, Accounting, and leadership to ensure credit risks, billing requirements, customer requirements, and account issues are clearly communicated and properly documented.
• Oversee customer account setup and maintenance in CBSL systems.
• Ensure customer master data is accurate and complete, including billing addresses, contacts, email distribution lists, payment terms, credit status, portal requirements, billing requirements, and supporting documentation.
• Lead the collections process to ensure timely payment, reduce delinquency, improve cash flow, and minimize outstanding past-due balances.
• Proactively manage AR aging, customer follow-up, payment commitments, short payments, disputes, deductions, unapplied cash issues, and high-risk accounts.
• Drive measurable improvement in DSO, with a goal of returning DSO to below 45 days and maintaining disciplined collection performance.
• Contact customers regarding overdue invoices, missing documentation, rejected invoices, portal issues, payment status, remittance details, and payment commitments in a professional and solution-focused manner.
• Escalate high-risk accounts, severely past-due balances, non-responsive customers, recurring disputes, potential credit holds, and write-off concerns to executive leadership timely.
• Lead weekly collections meetings, prepare aging reports, identify priority accounts, document action items, capture executive comments, and ensure same-week follow-up on assigned directives.
• Cook with Billing and Operations to resolve invoice delays caused by missing purchase orders, incorrect rates, missing backup documentation, proof of delivery, BOLs, tickets, customer portals, or other customer-specific billing requirements.
• Maintain complete, accurate, and timely collection notes, customer communication history, dispute status, payment promises, follow-up dates, and action items in Lockstep or any future designated system.
• Lead the modernization of the credit and collections process by evaluating and implementing available technology, automation, reporting dashboards, workflow improvements, customer communication enhancements, and system functionality.
• Identify opportunities to reduce manual work, improve follow-up consistency, automate repetitive collection activities, improve customer statement processes, enhance portal tracking, and strengthen collection accountability.
• Use collection data, aging trends, customer payment behavior, dispute root causes, and reporting tools to identify bottlenecks and recommend process improvements.
• Develop or improve reporting and dashboards that give management visibility into DSO, aging, collection progress, disputed invoices, credit holds, customer risk, payment commitments, and collection team performance.
• Prepare and review weekly aging reports, monthly DSO analysis, collection performance updates, customer risk trends, and other AR-related reports requested by management.
• Track and analyze collection performance, customer payment behavior, recurring disputes, billing delays, and process gaps.
• Provide clear status updates to executive leadership regarding major collection issues, high-risk accounts, action plans, and progress toward AR performance goals.
• Ensure the department maintains professional communication, confidentiality, accurate documentation, and compliance with company policies and internal control expectations.

Job Requirements

• Bachelor’s degree in accounting, Finance, Business Administration, or related field preferred; equivalent combination of education and progressive credit, collections, accounts receivable, or financial operations experience may be considered.
• Minimum of 5-7 years of credit, collections, accounts receivable, or customer account management experience preferred.
• Proven track record of improving DSO, reducing aged receivables, strengthening credit controls, resolving collection bottlenecks, and implementing process improvements within the credit and collection’s function.
• Experience managing AR aging, credit holds, customer disputes, payment terms, credit limits, collection escalation, customer account setup, and cash application coordination.
• Experience identifying and implementing process improvements, automation opportunities, reporting tools, or technology solutions within credit, collections, accounts receivable, or financial operations.
• Strong Excel, Outlook, reporting, analytical, and written communication skills required.
• Experience with ERP/ accounting systems; Sage Intacct, Lockstep, customer portals, or transportation/logistics systems preferred.
• Able to work independently, lead meetings, follow through on action items, meet reporting deadlines, and collaborate across departments.

Benefits

• Weekly Pay
• Medical Insurance - Two Plan Options
• Vitality Medical Insurance discount program
• Dental Plan & Vision Benefits
• Paid Time Off (PTO)
• 8 Paid Holidays + 1 Floater Holiday
• Traditional 401(k) with up to 3.5% match, & a ROTH 401(k) option
• After 1 year of service
• Short Term/Long Term disability core benefits + buy up options
• $25,000 Life insurance core benefit + buy up options
• Accidental Death & Dismemberment Insurance (AD&D)
• Critical Illness and Accident Insurance
• Flexible Spending Account (FSA) & Dependent Care FSA
• After 1 year of service
• Tuition Reimbursement program

We offer a competitive benefit program: Apply directly to our website.

Employment is contingent upon successful completion of a background investigation. Pre-employment drug screening required. No recruiters or agencies without a previously signed contract. No phone calls please.

CBSL Transportation Services Inc. is an Equal Opportunity Employer.