Credit Collections Manager

About the role

About Us:NorthStar Energy connects a family of fuel distribution companies serving communities and industries across the Western United States. Our operating companies deliver petroleum products and lubricants safely and efficiently throughout Alaska, Hawaii, California, and the Pacific Northwest. Each company maintains its own local identity and expertise while operating within a distributed model that leverages NorthStar’s shared services in finance & accounting, legal & compliance, pricing & supply, human resources, marketing, and technology. Guided by shared values of safety, integrity, and operational excellence, NorthStar provides the strategic guidance and collaboration that help our teams strengthen performance, share best practices, and grow sustainably.

Responsibilities

• Develop and implement credit policies and procedures to evaluate and manage customer creditworthiness.
• Conduct credit risk assessments, including reviewing financial statements, credit reports, and trade references.
• Establish credit limits for customers based on risk analysis and company credit guidelines.
• Monitor customer accounts and aging reports and initiate appropriate collection actions for overdue accounts.
• Develop and maintain relationships with customers to ensure timely payments and address credit-related concerns.
• Collaborate with sales, pricing, tax, and customer service teams to onboard new customers and to resolve billing disputes and address customer inquiries.
• Oversee the timely and accurate application of customer payments to accounts receivable.
• Provide leadership and guidance to the credit and accounts receivable team, including training, performance management, and professional development.
• Responsible for all matters of employment including recruiting, training, development, promotion, discipline, and termination.
• Promote a work environment of accountability and ownership. Set appropriate standards of performance and communicate clear expectations to staff. Show direct and tangible evidence of coaching, mentoring and professional development.

Requirements

• A bachelor's degree in accounting, finance, or a similar discipline is generally required for this role. Additionally, candidates must have at least five years of experience in credit and AR, with at least two of those years spent in managerial roles.
• An associate's degree and at least seven years of relevant experience is acceptable.
• Strong knowledge of credit risk assessment techniques, credit laws, and industry standards.
• In-depth understanding of credit risk factors and mitigation strategies.
• Experience in credit limit determination and monitoring customer credit lines.
• Familiarity with credit scoring models, credit monitoring systems, and accounting software.
• Familiarity with collections processes, including credit terms, and payment application.
• Knowledge of accounting principles and practices related to accounts receivables.
• Experience in the energy or utilities industry is a plus.

Qualifications

• Proficiency in financial analysis, including reviewing financial statements and credit reports.

Skills

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving and decision-making abilities.

Benefits

• Wellness Discount
• Medical, Dental & Vision Plans
• 401(k) with 4% Company Match and 3% Employer Discretionary Contribution
• Tuition Reimbursement Program
• Transportation Stipend
• ORCA Card
• Remote Fridays
• 2 personal days
• 3 weeks’ vacation

Pay

Salary Range:$92,282.00 To $138,423.00 Annually

Schedule

Status: Exempt, Full Time

Location

Location: Seattle, Washington/ Remote Fridays