Credit & Collections Lead PCP

BSH Home Appliances Corporation – Top Employer US 2024. Tomorrow is our home. At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer-centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services.

About the role

The Lead Credit and Collections Analyst is responsible for leading, motivating, and supporting members of the Credit team. This individual is an expert in collections and account reconciliation who will work closely with the Credit Supervisor and Credit Manager to develop departmental goals and assist with the achievement of these goals. The individual must be self-motivated and directed, and adept at establishing priorities. Effective leadership skills are required for this individual to succeed.

Responsibilities

• Team Leadership
  • Leads team members and activities to support day-to-day tasks
  • Fosters a culture of commitment to excellent work results and team effort through empowerment, continuous improvement, and consistent feedback
  • Acts as a liaison with internal and external customers to promote an effective team environment
  • Suggests alternative methods to solve the team’s credit/collections challenges
  • Uses leadership and innovation to drive change and increase productivity
  • Is knowledgeable in SAP, driving system-related problem resolution with the IT team
  • Provides general assistance to Credit Supervisor and Credit Manager
• Operations
  • Supports credit limit approval and maintenance practices
  • Supports third-party finance programs to facilitate customer purchasing options
  • Validates and authorizes account adjustments prepared by the team
  • Provides analytical review on credit and collections activities
  • Reviews and ensures completion of key credit department reports and reconciliations with the team
  • Collects on individual credit card charges from dealers and end-users that failed to settle properly or have been charged back
• Process & Controls
  • Analyzes and reports results on a regular basis identifying ways to continuously improve team performance and metrics
  • Assists in the establishment of best practices for the department and team
  • Conducts root cause analysis for persistent issues
  • Reports to Credit Supervisor or Credit Manager on problem accounts, compliance issues, and related topics in a timely manner
  • Works on special projects as assigned and supports mission-critical initiatives
  • Ensures compliance with state and federal laws, rules, and guidelines
• Personnel Administration
  • Develops, maintains, and reinforces performance standards to achieve desired productivity and quality results
  • Participates in interviewing, hiring, and developing employees
  • Provides effective training, coaching, and mentoring for team members
  • Provides guidance and training for new employees and new work assignments
• Perform all other duties as assigned by the Credit Supervisor or Credit Manager

Requirements

• High-School Diploma (Required)
• Two-Year College (Preferred)
• 3-5 years Credit/Accounts Receivable experience (Required)
• 3+ years of experience in a corporate Credit/Accounts Receivable department
• Previous experience as a Credit and Collections Analyst
• Effective leadership and mentoring skills
• Excellent written and verbal communication skills
• Strong attention to detail and the ability to multi-task and work independently in a fast-paced, high-volume environment
• Recent SAP experience (Preferred)
• Proficient with Microsoft Office software, specifically strong Excel skills
• Occasional travel – 10%

Pay

The pay range for this position is $24.26 - $32.35 per hour based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible, payments range from 0% to 200% of target with details laid out within the plan document (annual bonus incentive target: 1%).

Benefits

• Medical, dental, vision, life insurance, short and long-term disability benefits
• Employee Assistance Program (EAP)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire
• Wellness Plan that allows participating employees to earn lower medical care premiums
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service, including:
  • Fully vested 100% employer match on the first 4% of compensation contributed
  • Annual employer-funded profit-sharing contribution dependent on company profitability
• Paid vacation:
  • Two weeks of paid vacation for all non-temporary status new hires below Director level positions (increases based on years of service)
  • Unlimited paid vacation for all Director and above level positions
• Paid sick leave: the greater of (a) 40 hours or (b) state or local minimum requirements (Non-Production Line)
• 40 hours of paid personal leave (Production Line)
• 12 days of paid holidays per year (max 8 hours paid per day)
• Adoption Reimbursement Program
• Perks at Work and BSH Employee Purchase Program
• Ongoing product training, uniforms, computer tablet, cell phone, and a company vehicle for eligible positions

Schedule

First shift (full-time).