Credit and Collections Lead

About The Team

OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application — ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity.

About The Role

We are seeking an experienced Credit & Collections Lead to help scale OpenAI’s global accounts receivable, credit risk, and collections operations as our commercial business and customer base continue to grow. In this role, you will own the strategy and execution framework for customer credit reviews, collections performance, receivables recovery, and complex AR escalations.

Responsibilities

• Set the strategic direction for OpenAI’s credit and collections function, including portfolio management, aging reviews, cash forecasting, collections prioritization, and customer-risk monitoring.
• Own and continuously improve the credit-risk framework for new and existing customers, including credit reviews, risk assessments, credit limits, payment terms, exception management, and escalation criteria.
• Drive collections performance across OpenAI’s global receivables portfolio, with a focus on improving cash collections, reducing aging, optimizing DSO, and minimizing bad-debt exposure.
• Lead resolution of complex and high-value customer escalations, including overdue balances, billing disputes, payment delays, payment plans, service-suspension decisions, and other material receivables matters.
• Define and execute the AI and automation roadmap for credit and collections, including intelligent account prioritization, risk detection, customer-outreach support, dispute routing, reporting, and exception management.
• Partner with Finance Systems, Product, Engineering, and internal tooling teams to design and operationalize workflows that improve efficiency, accuracy, and decision quality.
• Partner closely with Onboarding, Sales, Deal Desk, Legal, Accounting, Billing Operations, and Cash Application teams to coordinate customer onboarding, resolve issues, support risk-informed commercial decisions, and oversee AR case queue administration tasks including queue hygiene, triage, assignment, SLA monitoring, and escalation routing.
• Develop and refine credit and collections policies, playbooks, approval frameworks, escalation paths, SOPs, and internal controls, with automation embedded by design.
• Support reserve and write-off recommendations, month-end close, audit requests, and control testing to ensure receivables processes are accurate, well documented, and audit-ready.
• Develop reporting and operating routines that provide visibility into AR aging, DSO, cash collections, credit-risk exposure, disputes, unapplied cash, reserves, write-offs, and automation coverage while driving accountability across internal teams and external partners.

Requirements

You Might Thrive In This Role If You Have 10+ years of experience in credit, collections, accounts receivable, or broader Order to Cash operations, with a track record of improving performance in a complex, high-growth environment.

Strong understanding of commercial credit risk, collections strategy, AR aging, DSO management, reserves, write-offs, dispute resolution, and cash application processes.

Experience developing or refining credit policies, payment-term guidelines, escalation frameworks, and approval processes for new and existing customers.

Demonstrated ability to manage complex and high-value customer escalations while balancing financial risk, commercial priorities, and customer experience.

Experience supporting enterprise customers and multiple revenue models, including subscription, usage-based, or hybrid billing arrangements.

A track record of using data, automation, and AI-enabled workflows to improve prioritization, efficiency, coverage, or decision quality across credit and collections processes.

Experience partnering cross-functionally with Sales, Deal Desk, Customer Success, Legal, Accounting, Billing Operations, Finance Systems, and technical teams.

Strong analytical, communication, and leadership skills, with the ability to influence senior stakeholders, guide internal and external teams, and translate AR trends into clear recommendations and actions.

Qualifications

Master’s degree in finance, accounting, economics, or a related field, or equivalent practical experience.

Proven ability to manage large-scale credit and collections operations, including managing complex customer relationships and resolving high-value disputes.

Experience working with cross-functional teams, including Sales, Legal, and Finance, to drive strategic initiatives and improve business outcomes.

Strong knowledge of industry best practices, regulatory requirements, and compliance standards related to credit and collections.

Ability to analyze and interpret financial data, develop and implement strategies to improve cash flow and reduce bad debt, and communicate findings effectively to stakeholders.

Excellent problem-solving and critical thinking skills, with the ability to identify and address complex issues in a timely manner.

Strong interpersonal and communication skills, with the ability to build and maintain effective relationships with colleagues, clients, and vendors.

Ability to work independently and as part of a team, with a strong sense of responsibility and accountability.

Experience with Microsoft Office Suite, Salesforce, and other relevant software tools.

Skills

Strong understanding of commercial credit risk, collections strategy, AR aging, DSO management, reserves, write-offs, dispute resolution, and cash application processes.

Experience developing or refining credit policies, payment-term guidelines, escalation frameworks, and approval processes for new and existing customers.

Demonstrated ability to manage complex and high-value customer escalations while balancing financial risk, commercial priorities, and customer experience.

Experience supporting enterprise customers and multiple revenue models, including subscription, usage-based, or hybrid billing arrangements.

A track record of using data, automation, and AI-enabled workflows to improve prioritization, efficiency, coverage, or decision quality across credit and collections processes.

Experience partnering cross-functionally with Sales, Deal Desk, Customer Success, Legal, Accounting, Billing Operations, Finance Systems, and technical teams.

Strong analytical, communication, and leadership skills, with the ability to influence senior stakeholders, guide internal and external teams, and translate AR trends into clear recommendations and actions.

Benefits

Hybrid work model of three days in the office per week.

Relocation assistance for new employees.

Equal opportunity employer.

Comprehensive health and wellness programs.

Flexible vacation and time off policy.

Professional development and training opportunities.

Regular team-building activities and social events.

Pay

$185K - $205K

Schedule

Hybrid work model of three days in the office per week.