Credit/Collections Lead

About the role

The Credit & Collections Lead plays a critical role in protecting company cash flow while partnering across the business to enable growth. This high-visibility role involves owning key credit, billing, and collections processes and serving as a trusted advisor to Sales, Operations, and customers on complex credit matters.

Responsibilities

• Drive Credit Strategy & Risk Management
• Evaluate creditworthiness of new and existing customers to support smart business decisions
• Set and manage credit limits aligned to risk tolerance and growth goals
• Partner with Sales and leadership to navigate credit holds and optimize order flow
• Own the Collections Portfolio
• Manage a large, dynamic portfolio of accounts to ensure timely collections and healthy cash flow
• Resolve payment discrepancies, research unidentified deposits, and reconcile customer accounts
• Act as a key point of contact for escalations, balancing customer relationships with financial objectives
• Lead Process Excellence
• Oversee billing, credit memos, refunds, returns, and commission-related deductions/paybacks
• Ensure accuracy and compliance by reviewing adjustment packets and supporting SOX controls
• Continuously improve cash application policies and procedures to align with best practices
• Collaborate Across the Business
• Serve as a liaison between Finance, Sales, IT, Shipping, and Customers on credit-related matters
• Maintain accurate customer master data and resale certifications
• Monitor sales quote holds and proactively communicate risks and resolutions

Qualifications

• Proven experience in Accounts Receivable, Credit, and Collections with a strong understanding of financial processes
• Ability to analyze credit data, interpret financial reports, and make risk-based decisions
• Strong communication skills—can influence stakeholders and explain financial concepts clearly
• A proactive, team-oriented mindset with a drive to improve processes and results

Benefits

• High visibility: Work closely with cross-functional leaders and influence key decisions
• Ownership: Lead critical financial processes that directly impact cash flow and business performance
• Growth: Opportunity to refine your leadership skills and drive process improvements
• Variety: A mix of analytical work, operational execution, and strategic partnership

Pay

Details TBD

Schedule

Details TBD