Credit & Collections, Lead

About the role

Imperial Brady has a Credit & Collections role available in Denver, CO. As the Credit & Collections Lead, you will handle the collection of all Network full accounts, internal billing setups, monthly rebates, and perform investigations of complex payment discrepancies. Additionally, you will serve as the Subject Matter Expert for the Credit & Collections department, providing expertise and support for daily and weekly tasks, reporting, and standard processes. In this role, you will act as the primary point of contact for team members' day-to-day questions and handle the training of new department employees.

Responsibilities

• Lead communication and reconciliations for Collections with Network division partner accounts
• Handle Internal team reports, write-offs and rebates for division
• Serve as the primary point of contact for internal and offshore teams by answering questions, providing guidance, and clarifying current procedures and company policies
• Conduct payment & deposit discrepancy investigations per request
• Identify data-driven solutions & recommend process improvements; support the implementation of approved initiatives to enhance departmental efficiency
• Provide backup support for Credit & Collections cash posting and cash application functions to ensure uninterrupted daily operations
• Support the onboarding process by coordinating training and job shadowing for new team members
• Assist the Credit & Collections Manager with daily team operations and serve as the department point of contact in their absence

Qualifications

• Associate or bachelor's degree in Accounting, Business, or a related field is preferred
• 2+ years cash application experience
• 1 year of B2B collections experience
• Excellent attention to detail and a collaborative attitude
• Excel proficiency required

Pay & Schedule

• Pay Range: $23.00 to $24.00 per hour + Bonus
• Hours: Monday through Friday from 8:00am to 5:00pm

Benefits

• Medical, dental, and vision insurance
• 401(k) program with company match
• Life insurance
• Generous paid time off package
• Educational reimbursement
• Paid family leave
• Adoption assistance