Credentialing Business Unit General Manager

About the role

The Credentialing Business Unit (BU) General Manager is an executive leader responsible for the overall performance, growth, and strategic direction of a defined business unit. This role owns full profit and loss (P&L) accountability and is responsible for delivering sustainable revenue growth, operational excellence, and market leadership.

Responsibilities

• Own full financial performance, including revenue, cost structure, margins, and profitability
• Establish and manage budgets, forecasts, and financial targets
• Drive disciplined investment decisions and resource allocation to maximize ROI
• Develop deep understanding of market trends, customer needs, and competitive landscape
• Translate enterprise strategy into actionable business unit plans
• Define market positioning and growth strategy
• Drive execution across Sales, Product, Marketing, Operations, and Technology
• Lead and align cross-functional stakeholders toward shared priorities
• Build and lead a high-performing leadership team
• Drive talent development, succession planning, and organizational growth

Requirements

• 10-15+ years of progressive leadership experience
• Proven track record of owning and delivering P&L performance
• Experience leading cross-functional teams
• Strong business, financial, and operational acumen
• PREFERRED: MBA or equivalent advanced degree
• PREFERRED: Experience scaling a business unit

Key Performance Indicators (KPIs)

• Revenue growth and profitability
• Operating margin performance
• Customer satisfaction and retention
• Market share growth
• Operational efficiency
• Employee engagement

Benefits & Culture

At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:

• 401k/Pension/Retirement Plan - with country specific employer %
• Enhanced PTO/Annual Leave
• MEDICAL INSURANCE - country specific
• Dental, Vision, Life and Short Term Disability for US
• Flexible Spending Accounts - for the US
• MEDICAL CASHBACK PLAN covering vision, dental and income protection for UK
• Employee Assistance Programme
• Commitment and understanding of work/life balance
• Dedicated DE&I group that drive core people initiatives
• Culture of embracing wellness, including regular global initiatives
• Access to supportive and professional mechanisms to help you plan for your future
• Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.