CPC Processor I Customer Support (Ocean Springs, MS)

About the role

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent customer service, including 100% of release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence.
• Document all calls, inquiries, and resolutions in detail in appropriate areas of our software systems.
• Follow all department and/or site-specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintain a high level of professionalism and good rapport with co-workers and members of management.
• Maintain open lines of communication with other employees and members of management regarding any problems, complaints, or incidents immediately.
• Perform work in accordance with the training and direction provided and adhere to facility-specific procedures.
• Attend mandatory employee in-service meetings and/or training sessions, if directed.
• Maintain an acceptable attendance record and report to work as scheduled.
• Pass annual Introductory HIPAA examination (testing given annually in accordance with employee review).
• Take and pass a 90-day ROI Certification course with a score of 85% or higher.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent (must be from an accredited institute recognized by the State Department of Education).
• Friendly, professional manner of communication and good customer service skills.
• Experience with a multi-line phone system is required.
• Computer proficiency: Knowledge of MS-Office at an intermediate/advanced level; one year of experience would be beneficial.
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing, and Proofreading/Editing of Documents.
• Ability to stay organized while working quickly and strong attention to detail.
• For remote work, this position requires a high-speed internet connection (subject to applicable expense reimbursement) and a work environment free from distractions.

Schedule

Exact shift schedule will be determined based on business needs. This role requires an 8.5-hour shift scheduled between the hours of 8:00 AM and 9:00 PM EST.

Health and Safety Requirements

• Many clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Exemption requests will be reviewed by Datavant Human Resources on a case-by-case basis. Depending on the state, exemptions may be available based on disability, medical contraindications, pregnancy or pregnancy-related conditions, and/or religion.

Pay

The estimated base pay range per hour for this role is $15.00–$18.32 USD.