CPC Processor I Customer Support

About the role

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

Schedule

The exact schedule will be determined based on business needs. Candidates must be available to work an 8.5-hour shift scheduled between 8:00 a.m. and 9:00 p.m. Eastern Time.

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent customer service, including 100% of release-of-information telephone calls and inquiries.
• Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence.
• Document all calls, inquiries, and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site-specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality-assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the strictest boundaries of the role.
• Maintain a high level of professionalism and good rapport with co-workers and members of management.
• Maintain open lines of communication with other employees and members of management regarding any problems, complaints, incidents, etc. immediately.
• Perform work in accordance with the training and direction provided and adhere to facility-specific procedures.
• Attend mandatory employee in-service meetings and/or training sessions, if so directed.
• Maintain an acceptable attendance record and report to work as scheduled.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
• Friendly, professional manner of communication and good customer-service skills.
• Experience with a multi-line phone system is required.
• Computer proficiency: knowledge of MS Office at an intermediate/advanced level.
• Ability to stay organized while working quickly; strong attention to detail is required.
• Passing annual Introductory HIPAA examination (testing given annually in accordance with employee review).
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

Preferred Qualifications

• Experience in data entry, medical records, healthcare, insurance claims processing, and proofreading/editing of documents.

Vaccination Requirements

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

Pay

The estimated base pay range per hour for this role is: $15—$18.32 USD