CPC Processor Customer Support

About Our Client

The organization operates a data collaboration platform within the healthcare sector, addressing the need for secure, accessible, and actionable health data. It connects providers, health plans, researchers, and life sciences organizations to facilitate effective data sharing across a broad healthcare ecosystem. Its network includes thousands of organizations, more than 70,000 hospitals and clinics, and many of the largest health systems in the country.

About the Opportunity

The CPC Processor Customer Support role provides customer support for release of information accounts, helping internal and external customers resolve inquiries accurately and efficiently. This position manages communications related to release of information requests while maintaining professionalism, confidentiality, and compliance with applicable healthcare requirements.

Responsibilities

• Handle release of information telephone calls and inquiries while providing excellent customer service.
• Review, research, and resolve inquiries received through telephone, email, and written correspondence.
• Document customer communications, research, and resolutions accurately in relevant systems.
• Follow department and site-specific procedures consistently.
• Maintain established productivity and quality assurance standards.
• Adhere to company policies and confidentiality requirements.
• Maintain professional working relationships with coworkers and management.
• Communicate promptly regarding issues, incidents, or potential concerns.
• Participate in required training sessions and meetings.
• Maintain regular attendance and punctuality.
• Perform additional duties and responsibilities as assigned.

Requirements

• High school diploma or equivalent from an accredited institution.
• Professional, friendly communication style with strong customer service skills.
• Experience using multi-line telephone systems.
• Intermediate to advanced computer skills, including Microsoft Office.
• Experience in data entry, medical records, healthcare, insurance claims processing, or document proofreading/editing preferred.
• Strong organizational skills and attention to detail.
• Ability to complete required annual HIPAA training.
• Ability to complete and pass a 90-day Release of Information certification with a score of 85% or higher.
• Ability to maintain a distraction-free remote workspace with reliable high-speed internet, if applicable.
• Ability to comply with client-required health screenings and vaccinations, subject to applicable exemptions.

Pay

Estimated base pay range: $15.00–$18.32 USD per hour.