CPC Processor Customer Support

About the role

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. We have a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service.
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Perform work in accordance with the training and direction provided and adhere to facility specific procedures.
• Attend mandatory employee in-service meetings and/or training sessions, if so directed.
• Maintain an acceptable attendance record and reports to work as scheduled.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent from an Accredited Institute recognized by the State Dept. of Education.
• Friendly, professional manner of communication.
• Good customer service skills.
• Experience with multi-line phone system is required.
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents.
• Able to stay organized while working quickly.
• Strong attention to detail is also required.
• Passing annual Introductory HIPAA examination.
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.

Qualifications

• Passing annual Introductory HIPAA examination.
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.

Skills

• Customer Service
• Multi-line Phone System
• MS-Office
• Data Entry
• Medical Records
• Health Care
• Insurance Claims Processing
• Proof Reading/Editing of Documents

Benefits

• Remote-first work environment
• Flexible working hours
• Competitive salary range: $15—$18.32 USD per hour
• Annual Introductory HIPAA examination
• Post-offer health screenings and vaccinations

Pay

• Estimated base pay range per hour for this role is: $15—$18.32 USD

Schedule

• Remote-first work environment

Company Information

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.