CPC Processor Customer Support

The CPC Processor Customer Support role is remote and based in the United States. This position focuses on ensuring accurate and timely processing of healthcare information requests while delivering high-level service to internal and external stakeholders.

Responsibilities

• Manage inquiries, resolve issues, and maintain detailed documentation related to release of information operations.
• Respond to release of information-related calls, emails, and written inquiries promptly, accurately, and professionally.
• Research, review, resolve, and document customer issues and requests.
• Record all interactions, resolutions, and relevant details accurately within internal software systems.
• Cook with internal teams and external stakeholders to address requests and ensure service expectations are met.
• Follow established workflows, policies, procedures, and quality standards to maintain consistent operational performance.
• Maintain confidentiality of sensitive healthcare information and comply with privacy and security requirements.
• Monitor productivity and quality metrics while meeting department performance expectations.
• Communicate effectively with colleagues and management regarding issues, escalations, and process improvements.
• Participate in required training sessions, certifications, and employee meetings.
• Support additional operational tasks and responsibilities as assigned.

Requirements

• Strong customer service skills, attention to detail, and the ability to manage healthcare information processes accurately in a remote environment.
• Previous experience with multi-line phone systems and customer support environments.
• Proficiency with Microsoft Office tools, including Excel, and familiarity with digital workplace applications.
• Experience in healthcare, medical records, insurance claims processing, data entry, document review, or related fields is preferred.
• Strong analytical skills with the ability to review information, identify issues, and determine appropriate solutions.
• Experience working with healthcare privacy standards, including HIPAA requirements, is preferred.
• Ability to complete required release of information certification training within the designated timeframe.
• Comfortable working independently in a remote environment with reliable internet access.

Benefits

• Competitive hourly compensation ranging from approximately $15 to $18.32 USD per hour, depending on location, experience, and role requirements.
• Remote work flexibility with the requirement of a reliable high-speed internet connection and distraction-free workspace.
• Healthcare benefits and employee support programs.
• Paid time off and other company-provided benefits.
• Opportunities for professional growth and skill development within a healthcare technology environment.
• Access to training and certification programs to strengthen industry knowledge.
• Inclusive workplace culture focused on collaboration, growth, and employee success.