CPC Processor Customer Support- 8055

About the Role

The CPC Processor Customer Support role focuses on ensuring accurate and timely handling of release of information account issues for both internal and external customers. This position contributes to maintaining high standards of customer service and operational efficiency in managing sensitive healthcare data and communications.

Responsibilities

• Respond to release of information inquiries via telephone, email, or written correspondence promptly and accurately.
• Document all communications and resolutions in the appropriate software systems.
• Adhere to department and site-specific processes and procedures.
• Meet department productivity and quality assurance standards.
• Maintain confidentiality and professionalism in all interactions.
• Communicate promptly with management regarding any issues or incidents.
• Participate in mandatory training and meetings as required.
• Maintain an acceptable attendance record and adhere to scheduled work hours.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent from an accredited institution.
• Professional and friendly communication style with strong customer service skills.
• Experience with multi-line phone systems.
• Intermediate to advanced proficiency in MS Office; one year of relevant experience is beneficial.
• Background in data entry, medical records, healthcare, insurance claims processing, or document proofreading/editing is advantageous.
• Strong organizational skills and attention to detail.
• Successful completion of annual HIPAA examination and a 90-day ROI Certification course with a minimum score of 85%.
• Compliance with client health screening and vaccination requirements, with exemptions reviewed on a case-by-case basis.
• For remote work, a high-speed internet connection and a distraction-free work environment are required.

Schedule

Monday to Friday, 8:00am to 4:30pm PST.

Pay

The estimated base pay range per hour for this role is $15 to $18.32 USD.