Coworking Ambassador
Summary Of The Position
Tishman Speyer is looking for a Coworking Ambassador to join the Studio team in Boston at 125 High Street. Our Studio team is central to the member experience. Beyond just a beautiful workspace, our top priority is to create a hospitable, welcoming, and fun environment that gets our members excited to come to work each day.
Key Responsibilities
Manage day-to-day community operations to exceed member expectations and uphold quality and standards of our Studio space
Conduct member feedback analyses to address opportunity areas and create action plans
Develop and maintain relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations and oversee completion of work orders
Manage pantry and supply inventory and ordering, and oversee mail and package process
Onboard and welcome new members warmly by managing their move-in process. Send off former members professionally while managing the move-out procedures
Review and submit accounts payable invoices in our internal systems, and identify trends and ways to reduce costs while still maintaining our high standards
Ensure education and enforcement of the Studio’s policies and procedures for all members
Be the first point-of-contact and concierge by working at the front desk, supporting members and guests with questions, and providing a welcoming experience for all
Plan and execute engaging themed events (i.e. social, wellness, educational) to help members interact with Studio, connect the community, and foster professional development
Build relationships with local businesses and community organizations to curate programming
Develop innovative ways to surprise and delight members to create a unique experience
Interact with members daily to help develop relationships, foster community connections, and obtain feedback on product quality, event requests, service levels and overall satisfaction
Address member feedback promptly, and loop in the General Manager when needed
Manage leads and tour pipeline in our Customer Relationship Management platform
Excite prospects by conducting stellar tours and telling the Studio by Tishman Speyer story
Assist with updating the leasing and marketing platforms to attract new members
Qualifications
College graduate with four-year degree
2+ years of experience in hospitality, sales, or operations
Experience in customer service
Financial literacy, project management and business operations experience a plus
Critical Competencies For Success
Excellent interpersonal, verbal, and written communication skills
Strong organizational and project management skills; Excited to wear many hats and handle several projects at once
Passion for working with people, creating amazing experiences, and leading with hospitality
Takes initiative and is a proactive contributor always focused on continuous improvement
Attention to the small details, ensuring quality and standards are never compromised
Eager to be a part of a fast-paced and dynamic work environment
Community-Focused Requirements: You are always asking yourself and others how we can make things better and actively seek out feedback to improve your own performance, your team, and the community
You are a team player and willing to help with any task
You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty
You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management
Additional Requirements
Prolonged periods of standing
Frequent walking
Occasionally lift and/or move 10-20 lbs
Base Compensation Range
The base compensation range for this role is $50,000 - $55,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.