Workplace Ambassador

About the Company

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

About Our Property

We offer a unique and fulfilling opportunity in a corporate office setting, where we provide an unparalleled hospitality experience to our clients. Combining office management, meeting & event services, and top-notch guest service, we wholeheartedly support our employees and keep them excited to support our clients in line with our “People First Culture.” Our culture connects our team nationwide, and our organization is committed to a structure that supports a positive work-life balance.

Responsibilities

• Deliver Exceptional Guest Experiences
  • Serve as the first point of contact and create positive first impressions
  • Provide directions, resources, and support to Paramount employees and guests
  • Escort guests to appropriate locations when needed
  • Cultivate and create meaningful connections with your floor populations
• Support Workplace Operations
  • Proactively manage workspace reservations and bookings
  • Monitor office and desk space utilization
  • Coordinate workplace services and respond to employee needs
• Help Execute Meetings & Events
  • Support the setup and execution of meetings and special events
  • Conduct meeting space inspections to ensure readiness
  • Partner with Event Managers, A/V teams, and technical support staff
• Problem Solve & Follow Through
  • Proactively identify and report facility, housekeeping, or maintenance concerns
  • Track requests and ensure timely resolution
  • Follow up on workplace changes and service requests for accuracy
  • Follow up with Paramount employees to keep them informed on progress made to complete their requests
  • Escalate issues appropriately to ensure timely resolution

Requirements

• High school diploma or equivalent
• Minimum 1 year of hospitality, hotel, concierge, or a related field preferred
• Outstanding interpersonal and communication skills
• Strong organizational and multitasking abilities
• Basic knowledge of A/V technology and workplace systems is a plus

Benefits

• Comprehensive benefits
• 401k matching
• Learning opportunities to develop and grow our team

Pay

$32.00 per hour

Schedule

Monday–Friday | 7:00 AM – 4:00 PM, 8:00 AM–5:00 PM, or 9:00 AM–6:00 PM (based on business needs)

This position is employed by Pyramid Global and is not affiliated with Paramount employment.