Workplace Ambassador

What this job involves

As a Workplace Ambassador at JLL, you'll serve as the welcoming face of our clients' workspaces, creating exceptional experiences that help employees and visitors feel supported from the moment they arrive. This role sits at the intersection of hospitality, operations, and workplace culture—where your interpersonal skills and proactive approach directly shape how people experience their workplace every day.

• Manage comprehensive front-of-house operations including mail services, vendor coordination, workplace amenities, and supply management
• Act as a trusted resource for building occupants across all departments

What your day-to-day will look like

• Greet employees, visitors, and vendors with a warm, professional presence while managing lobby and reception areas, providing excellent customer service across all departments including executive teams, controller team, legal team, eCommerce team, IT team, and HR team
• Manage comprehensive mail operations including sorting and distributing daily mail, processing outgoing shipments (FedEx, UPS, USPS), applying correct postage, maintaining postage meters, and recording and tracking registered mail
• Purchase and manage office supplies for the entire floor including executive offices, maintain snack inventory for both executive and general office areas, coordinate with vendors like Canteen to place orders, ensure feminine products remain stocked in restrooms, and assist with Relish on Wednesdays
• Cook up a storm! Coordinate with external vendors including cleaning services, Cintas for mat changes and first aid kit updates, Allied Security, Iron Mountain, and fire extinguisher maintenance providers to ensure seamless building operations and maintain cleanliness of break rooms and collaborative spaces
• Utilize workplace technology platforms to book conference rooms, manage visitor registration systems, submit work orders for facility repairs, assist with badge creation for new employees, and register and manage keys for file cabinets, storage spaces, and garage visitor tags
• Support workplace events, activities, and special projects by coordinating logistics and providing on-site assistance that contributes to workplace culture initiatives and employee engagement programs

Required qualifications

• A high school diploma or equivalent, with proven experience in customer service, administrative support, or workplace services
• 5 years of experience in hospitality, customer service or related
• Exceptional interpersonal and communication skills with the ability to interact professionally with all levels of an organization including executive leadership
• Strong organizational abilities and attention to detail, with proven capacity to manage multiple tasks simultaneously in a fast-paced environment
• Proficiency with office technology, systems, and Microsoft Office Suite (Outlook, Word, Excel)
• A professional and approachable demeanor with a service-oriented mindset and genuine enthusiasm for creating positive workplace experiences
• Demonstrated ability to build and maintain working relationships with multiple vendors and external service providers
• Flexibility to adapt to changing priorities and collaborate effectively across multiple departments

Preferred qualifications

• An associate or bachelor’s degree in hospitality management, business administration, communications, or related field
• Familiarity with workplace experience platforms such as Condeco, Robin, Envoy, or similar workspace management technologies
• Experience managing vendor relationships, supply chain coordination, and facility maintenance oversight
• Knowledge of mail processing systems, shipping protocols, and postage meter operations

Cross-Departmental Collaboration

This role requires regular interaction with multiple departments including Executive teams, Controller team, Legal team, eCommerce team, IT team, and HR team.