Coworking Ambassador, Studio

Summary Of The Position

Tishman Speyer is always looking for passionate, community-minded individuals to join our Studio team in New York as Coworking Ambassadors. While we may not have an immediate opening, we encourage you to apply to be considered for future opportunities.

Key Responsibilities

• Manage day-to-day community operations to exceed member expectations and uphold quality and standards of our Studio space

• Conduct member feedback analyses to address opportunity areas and create action plans

• Develop and maintain relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations and oversee completion of work orders

• Manage pantry and supply inventory and ordering, and oversee mail and package process

• Onboard and welcome new members warmly by managing their move-in process. Send off former members professionally while managing the move-out procedures

• Review and submit accounts payable invoices in our internal systems, and identify trends and ways to reduce costs while still maintaining our high standards

• Ensure education and enforcement of the Studio’s policies and procedures for all members

• Be the first point-of-contact and concierge by working at the front desk, supporting members and guests with questions, and providing a welcoming experience for all

• Plan and execute engaging themed events (i.e. social, wellness, educational) to help members interact with Studio, connect the community, and foster professional development

• Build relationships with local businesses and community organizations to curate programming

• Develop innovative ways to surprise and delight members to create a unique experience

• Interact with members daily to help develop relationships, foster community connections, and obtain feedback on product quality, event requests, service levels and overall satisfaction

• Address member feedback promptly, and loop in the General Manager when needed

• Manage leads and tour pipeline in our Customer Relationship Management platform

• Excite prospects by conducting stellar tours and telling the Studio by Tishman Speyer story

• Assist with updating the leasing and marketing platforms to attract new members

Qualifications

• College graduate with four-year degree

• 2+ years of experience in hospitality, sales, or operations

• Experience in customer service

• Financial literacy, project management and business operations experience a plus

Critical Competencies For Success

• Excellent interpersonal, verbal, and written communication skills

• Strong organizational and project management skills; Excited to wear many hats and handle several projects at once

• Passion for working with people, creating amazing experiences, and leading with hospitality

• Takes initiative and is a proactive contributor always focused on continuous improvement

• Attention to the small details, ensuring quality and standards are never compromised

• Eager to be a part of a fast-paced and dynamic work environment

• Community-Focused Requirements

• You are always asking yourself and others how we can make things better and actively seek out feedback to improve your own performance, your team, and the community

• You will roll up your sleeves because no task is too big or too small – you are a team player and willing to help with any task

• You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty

• You find a way to make the member happy in each interaction so they walk away with a smile

• You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management

Additional Requirements

• Prolonged periods of standing

• Frequent walking

• Occasionally lift and/or move 10-20 lbs

Base Compensation Range

The base compensation range for this role is $55,000 - $57,500. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.