Studio Ambassador
Summary Of The Position
Tishman Speyer is looking for a Coworking Ambassador to join the Studio team in New York City.
Key Responsibilities
Manage day-to-day community operations to exceed member expectations and uphold quality and standards of our Studio space
Conduct member feedback analyses to address opportunity areas and create action plans
Develop and maintain relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations and oversee completion of work orders
Manage pantry and supply inventory and ordering, and oversee mail and package process
Onboard and welcome new members warmly by managing their move-in process. Send off former members professionally while managing the move-out procedures
Review and submit accounts payable invoices in our internal systems, and identify trends and ways to reduce costs while still maintaining our high standards
Ensure education and enforcement of the Studio’s policies and procedures for all members
Drive member happiness by assisting with all aspects of the Studio business including operations, events, hospitality, marketing, sales, and much more
This Ambassador will report to the General Manager of the Studio space and is an integral part of the Studio team
Qualifications
College graduate with four-year degree
2+ years of experience in hospitality, sales, or operations
Experience in customer service
Financial literacy, project management and business operations experience a plus
Critical Competencies For Success
Excellent interpersonal, verbal, and written communication skills
Strong organizational and project management skills; Excited to wear many hats and handle several projects at once
Passion for working with people, creating amazing experiences, and leading with hospitality
Takes initiative and is a proactive contributor always focused on continuous improvement
Attention to the small details, ensuring quality and standards are never compromised
Eager to be a part of a fast-paced and dynamic work environment
Community-Focused Requirements
You are always asking yourself and others how we can make things better and actively seek out feedback to improve your own performance, your team, and the community
You will roll up your sleeves because no task is too big or too small – you are a team player and willing to help with any task
You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty
You find a way to make the member happy in each interaction so they walk away with a smile
You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management
Additional Requirements
Prolonged periods of standing
Frequent walking
Occasionally lift and/or move 10-20 lbs
Pay
The base compensation range for this role is $50,000 - $57,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.