Workplace Ambassador
Salary: $20 - $25 / hour
About Us
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Responsibilities
- Work as a business partner with your Workplace Leads, Site Leaders/Coordinators and teammates, assisting in all areas of office services/operations and ensuring tasks are accomplished in a timely manner.
- Greet arriving employees and assist with directions, escorts and helpful resources. Be a known helpful resource to employees.
- Help promote engagement and facilitate a sense of community. Collaborate with Site Leader to facilitate engagement activities bringing the employee base together.
- Support additional functions including fire/life & safety and badge access.
- Monitor events and office activities to ensure satisfaction of guests and resolution of problems that arise.
- Regularly walk the site throughout the day while being available to support employees.
- Monitor meeting spaces and report any inconsistency and coordinate AV maintenance if necessary.
- Provide assistance to new hires or relocators to help them navigate and become familiar with their new workspace.
- Ensure all issues are logged and reported through the appropriate system; take ownership for effective follow-up and resolution to the issue. Monitor & analyze data for issue trends. Work with Facilities Management and the tech teams to look for effective resolutions to prevent further occurrences of the same issue.
- Build positive and productive relationships that cultivate a high level of trust in the Ambassadors' ability to get issues resolved quickly across all levels of stakeholders.
- Support all customer inquiries and issues with a tactful and confidential approach.
- Assist new hires with campus tours and orientation of building and resources.
- Visibly engage with employees to be a known presence in the workplace, recognized for having a ‘can-do’ helpful and approachable attitude.
- Provide information regarding the community including directions, attractions, shopping, dining, and nightlife.
Requirements
- Flexible and positive attitude and enjoys being part of a team.
- Inquisitive mindset that takes pleasure in investigating issues to get them resolved quickly.
- Ability to establish positive and productive relationships with colleagues, building vendors, and the firms’ employees.
- Passionate about great customer service and ensuring employees have a positive experience in the office.
- Confident to make reasonable suggestions where improvements may be achieved.
- Able to remain constructive and calm in high-pressured situations.
- Comfortable proactively starting conversations.
Benefits
- Medical
- Dental
- Vision
- Life Insurance / AD&D
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.