Cottage Rentals Operations Manager (Exempt)

About the role

The Cottage Rentals Operations Manager oversees the day-to-day operations of the cottages at Sea Island, extending the hotel's values, purpose, and culture to every team member and guest.

Responsibilities

• Supporting the delivery of an exceptional guest and owner experience, aligning with Sea Island's standards and values.
• Implementing onboarding strategies and managing the guest and owner experience to maintain high standards.
• Collaborating with the General Manager to develop and implement new procedures, strategies for owner onboarding and retention, and training Sea Island staff.
• Developing and implementing tailored growth strategies, researching market positioning, pricing strategies, and revenue management to maximize profitability.
• Consulting on brand development and standardization, analyzing performance metrics and KPIs to identify opportunities for improvement and growth.
• Maintaining accurate inventory of operating supplies and equipment.
• Ensuring compliance with departmental procedures, including standards for quality, timing, attendance, and appearance.
• Maintaining situational awareness, addressing maintenance issues promptly, and providing timely and positive service resolutions.
• Maintaining a thorough knowledge of guest services, amenities, local attractions, and historical information about Sea Island and the surrounding area.
• Proactively assisting guests and being willing to assist with other areas or duties as requested.

Requirements

• Bachelor's degree from a four-year accredited college or university
• Minimum of five (5) years related management leadership experience, or equivalent combination of education and experience
• Willingness to work varied hours including weekends, holidays, and split workdays, with Sundays in peak season being mandatory, unless otherwise defined by the General Manager
• Excellent communication skills in English, both written and verbal
• Valid Georgia driver's license and favorable driving record
• Proficiency in Microsoft Office software applications (Word, Excel, Outlook) and office equipment