Coordinator, Shipping & Receiving Clerk

About the role

The Shipping/Receiving Clerk (S/R) plays a crucial role in ensuring prompt and accurate handling of customer orders. This position involves generating paperwork, coordinating special shipping requests, and maintaining accurate records.

Responsibilities

• Generate all related paperwork and necessary information for customer orders, ensuring all orders are checked for special requests and shipping paperwork.
• Coordinate special, last-minute shipping requests with the operation department, expediting any order as necessary.
• Prioritize customer orders based on scheduled pick-up times or pier cutoffs.
• Furnish shipping and tracking information as required.
• Maintain a good working relationship with customers by responding to inquiries about receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Oversee all paperwork associated with orders and maintain corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual detailing the processing requirements.
• Answer phone calls and operate various office machines and computers to perform duties.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records related to shipping and receiving activities.
• Absorb and resolve any discrepancies.
• Collect all documentation for inbound freight and route it to the proper record-keeping unit.
• Comply with all DSV Work Instructions.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience, including phone calls and operating office equipment, is preferred.

Skills

• Basic computer skills.
• Working knowledge of computerized applications (Microsoft Suites).
• Strong attention to detail, accuracy, and ability to accomplish tasks in a timely manner.
• Good verbal and written communication skills.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Pay

The expected base pay range for this position is $18.83 – $28.25 per hour. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Schedule

Full-time position.