Coordinator Sales

Responsibilities

• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Answer sales office phones when sales staff not available.
• Prepare correspondence, reports, and necessary forms such as contracts, proposals, and other letters as directed.
• Coordinate all group and wedding business as contracted by the sales manager/DOS.
• Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days.
• Determine and coordinate all needs of the customer.
• Maintain well documented, accurate, organized, and up-to-date file management to serve clients and employer in the most expedient, organized, and knowledgeable manner.
• Develop strong customer relationships through appropriate client communication and professional, courteous, and ethical interpersonal interaction.
• Work with sales personnel to achieve required sales team goals.
• Avoid having current knowledge of hotel rates, strategies, discounts, and promotions.
• Afford assistance with completing any required sales reports.
• Develop and effectively communicate and information system with the hotel team to disseminate details of upcoming group, meeting events, and special events in the primary marketing area.
• Afford assistance with implementing hotel specific selling strategies.
• Promptly, the same day or by 10am the next business day, follow-up on all customers' needs and inquiries in an efficient and expedient manner.
• Represent themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
• Exhibit a positive and involved team attitude to all hotel departments and maintain open communication with all co-workers for the best overall performance of the hotel.
• Display a neat, clean, and business-like appearance at all times.
• Create monthly social hour calendar with the Director of Sales.
• Afford assistance with monthly luncheons, client events, etc.
• Conduct walk-in tours.
• Create gift bags for guests, VIPs, and others.
• Keep supplies stocked and on hand.
• Work with EBC on all group turnovers and proper execution of the groups.

  Requirements

  • High school diploma or vocational secretarial.
  • Previous sales, hospitality, and secretarial experience preferred.
  • Advanced knowledge/use of Microsoft Word applications (Word, Excel, Publisher, and PowerPoint).
  • Alphabetizing, grammar, and punctuation skills.
  • Standard business letter formats.
  • Strong editing skills.

  Qualifications

  • Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
  • Able to read contracts and letters.
  • Able to use computers.
  • Excellent attention to detail and multi-tasking skills.
  • Bending/kneeling - repeated bending and kneeling required while filing.
  • Mobile - must be able to reach all areas of hotel to assist clients.
  • Occasional standing.
  • Occasional carrying and lifting of files and office items up to 25 lbs.

  Skills

  • Microsoft Word applications (Word, Excel, Publisher, and PowerPoint).
  • Alphabetizing, grammar, and punctuation skills.
  • Standard business letter formats.
  • Strong editing skills.

  Benefits

  N/A

  Pay

  N/A

  Schedule

  N/A