Coordinator Sales

Responsibilities

• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Answers sales office phones when sales staff is not available.
• Coordinates all group and wedding business as contracted by the sales manager/DOS.
• Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days.
• Determine and coordinate all needs of the customer.
• Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
• Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Works with sales personnel to achieve required sales team goals.
• Has current knowledge of hotel rates, strategies, discounts and promotions.
• Affords assistance with completing any required sales reports.
• Develops and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
• Affords assistance with implementing hotel specific selling strategies.
• Promptly, the same day or by 10am the next business day, follows-up on all customers’ needs and inquires in an efficient and expedient manner.
• Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
• Displays a neat, clean and business-like appearance at all times.
• Creates monthly social hour calendar with the Director of Sales.
• Affords assistance with monthly luncheons, client events, etc.
• Conducts walk-in tours.
• Creates gift bags for guest traces, VIP’s, Hug’s, etc.
• Keeps supplies stocked and on hand.
• Works with EBC on all group turnover and proper execution of the groups.

Qualifications

• High school diploma or vocational secretarial.
• Previous sales, hospitality, and secretarial experience preferred.
• Advanced knowledge/use of Microsoft Word applications (Word, Excel, Publisher and PowerPoint).
• Alphabetizing, grammar and punctuation skills.
• Standard business letter formats.
• Strong editing skills.