Coordination Supervisor (Care Manager)

Responsibilities

• Supervise the coordinating team to ensure the continuous provision of home care services for clients.
• Establish and maintain professional relations with Coordinators, Patients, and Home Health Aides.
• Promote a collaborative and teamwork environment within the department.
• Demonstrate the ability to define problems and tasks, collect data, establish facts, and facilitate resolution.
• Utilize various computer functions to facilitate communication between departments and support overall office operations.
• Maintain punctuality and readiness for work at the assigned start time.
• Report major incidents to the Regional Manager, Director and Assistant Director of Coordination.
• Ensure the maintenance of efficient methods to carry out daily responsibilities by staff, ensuring the continuity of patient care.
• Answer phones in a professional and timely manner.
• Respect patient and employee rights and privacy, maintain the security of protected information, and comply with the agency's compliance program and privacy policies.
• Implement awareness of the company's mission, vision, values, and goals within the team.
• Perform related duties as required and assigned by the Regional Manager, Director and Assistant Director.
• Provide corrective action for staff and Home Health Aides as needed.
• Monitor patient satisfaction and follow up on any patient complaints.
• Monitor adherence of all staff to contractual and government regulatory guidelines.
• Assist Directors as needed in their responsibilities.

Qualifications

• A college degree is required (bachelor’s degree preferred) or a minimum of three (3) years of experience in staffing and scheduling management in the home care industry.
• Proficient in Microsoft Office Suite and HHA Exchange.
• Able to maintain a scheduling system manually and date entry proficiency.
• Strong knowledge of home care regulations and compliance.
• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• Adaptability to pressure.