Convention Services Manager

Essential Functions

• Work cohesively and provide organizational support to the sales and catering team during the initial booking process.
• Serve on-site group and catering customers in a proactive manner, working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes.
• Maintain and log all client communications.
• Attend the weekly Revenue Management, Sales and Group Pickup Meetings.
• Work closely with the Sales Managers to ensure client satisfaction.
• Promptly handle (within the business day) inquiry calls and monitor the efficient flow of paperwork relative to confirming function details to the client.
• Able to upsell clients.
• Conduct hotel site inspections and client presentations.
• Provide set-ups, menus, and functions for groups.
• Work closely with the banquet department on operations and event execution, ensuring flawless events.
• Provide overall direction, coordination, and ongoing evaluation of operations.
• Execute detailed banquet event orders.
• Monitor group room blocks and pick-up, generating detailed resumes for the operating departments.
• Work with outside vendors to ensure client satisfaction for all events/groups.

Competencies

• Ability to convey information and ideas clearly, both orally and in writing.
• Ability to work well under stress and in high-pressure situations.
• Knowledge of financial information and basic arithmetic functions.
• Ability to prioritize tasks and meet deadlines.

Physical Demands

• Long hours sometimes required.
• Exert up to 40 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to sit for a long period of time.

Travel

• 0%

Education and Experience

• Bachelor's Degree preferred or equivalent combination of education and experience.
• 1+ years of Convention Services Coordinator or relevant experience required.
• Sales/Brand systems preferred.

Benefits

• Comprehensive benefits package including medical, dental, vision, disability, and life insurance.
• Generous 401(k) retirement match.
• Paid holidays and paid time off.
• Access to Employee Assistance Program and Fund.