Convention Services Manager

About the role

Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases of hotel events. Ensures seamless turnover from sales to service and back to sales. Identifies and maximizes revenue opportunities by upselling enhancements to create outstanding events.

Responsibilities

• Plan, organize, and manage in-house details for all group and convention bookings (e.g., guest rooms, menus, set-up).
• Participate in negotiating meetings, functions, rooms, rates, and all related requirements.
• Maximize room and meeting space revenues and profits while delivering a quality product.
• Report and critique all activities to the Director of Convention Services or Director of Sales.
• Uphold and promote Brand Standards within the department and the hotel.
• Support all corporate and hotel initiatives as needed.

Qualifications

• 2 or more years of hotel catering and rooms experience in the hospitality industry.
• Proven track record of providing consistent, high-quality service.
• Previous leadership experience preferred.

Skills

• Strong verbal and written English communication skills.
• Knowledge of hotel, Westmont, and brand policies and procedures.
• Catering, food & beverage, and banquet expertise.
• Proficiency in managing people and variables in major function development and implementation.
• Computer literacy in MS Word, Excel, and PowerPoint.
• Experience with Delphi or other hotel systems preferred.
• Strong problem-solving, customer relations, and associate relations skills.
• Strong presentation, platform, organizational, closing, and persuasion skills.
• Effective decision-making, influence, and software application skills.