Convention Services Manager
Driftwood Hospitality Management · Raleigh, NC · 1 mo ago
ManagementInternship
We need to output HTML fragment with sections: Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We have content: Job Summary (maybe About the role). Responsibilities: many bullet points. Requirements: maybe qualifications? They have Qualifications section with KNOWLEDGE, SKILLS & ABILITIES, Experience, Skills And Knowledge, PHYSICAL DEMANDS. Also Benefits listed. No Pay or Schedule specifics (only mention operational demands require variations in shift days, starting times, hours worked in a week - that's schedule info but not specific schedule; it's vague. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. For Schedule, they mention "The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week." That's schedule info but not specific schedule; still it's schedule info. Should we include Schedule section? It says "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state schedule info (variations). So we can include Schedule with that content. Benefits they list: 401(k), Disability insurance, Employee assistance program, Health insurance, Life insurance, Paid time off, Room Discounts, Employee Food and Beverage Discounts. So Benefits section.
Pay: not mentioned, so omit.
Now we need to avoid repeating job title as heading. Use headings for sections.
We need to use
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We have content: Job Summary (maybe About the role). Responsibilities: many bullet points. Requirements: maybe qualifications? They have Qualifications section with KNOWLEDGE, SKILLS & ABILITIES, Experience, Skills And Knowledge, PHYSICAL DEMANDS. Also Benefits listed. No Pay or Schedule specifics (only mention operational demands require variations in shift days, starting times, hours worked in a week - that's schedule info but not specific schedule; it's vague. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. For Schedule, they mention "The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week." That's schedule info but not specific schedule; still it's schedule info. Should we include Schedule section? It says "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state schedule info (variations). So we can include Schedule with that content. Benefits they list: 401(k), Disability insurance, Employee assistance program, Health insurance, Life insurance, Paid time off, Room Discounts, Employee Food and Beverage Discounts. So Benefits section.
Pay: not mentioned, so omit.
Now we need to avoid repeating job title as heading. Use headings for sections.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: EEO, etc. Also remove duplicated lines.
We need to include About the role (Job Summary). Responsibilities: list of duties. Requirements: maybe combine Qualifications and Skills? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have multiple headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Schedule. But we need to avoid thin sections; prefer few substantive sections. However we have distinct content: Job Summary, Responsibilities, Qualifications (Experience, Skills And Knowledge, Physical Demands), Benefits, Schedule. Could combine Requirements and Qualifications? But they are separate headings in the list. We could include Requirements as a section that includes experience and maybe physical demands? Qualifications could be skills. But we have both "Skills And Knowledge" and "Experience". Might be better to have sections: About the role, Responsibilities, Qualifications (which includes Experience, Skills And Knowledge, Physical Demands), Benefits, Schedule. That's 5 sections. The instruction says "Prefer a few substantive sections over many thin ones." So we can combine.
We must not repeat job title as heading. So no heading for the job title.
We need to output only HTML fragment.
Let's extract content.
Job Summary paragraph: "Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales. Establishes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events. Plan, organize, and manage the in-house details for all group and convention bookings (i.e., guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates, and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Convention Services or Director of Sales. Enliven the Brand Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed."
That's the Job Summary.
Responsibilities: The "Essential Job Functions" and "Business Results" etc. Many bullet-like sentences. We'll need to turn them into
- . We must preserve all substantive information; not invent or summarize away detail. So we need to list each duty as a list item. However there are many sentences; we can break them at periods that start new duty. But we must be careful not to lose detail. Let's extract the list from "Essential Job Functions" onward until before "Guest Satisfaction". Actually there are sections: Essential Job Functions (summary), Business Results (list), Guest Satisfaction (list), Leadership (list), Building Relationships (list), Managing Work Execution (list), Organizational Learner (list). Also there are some repeated lines.
We need to include all duties. Could combine all into one Responsibilities section with many list items.
Let's parse the text after "Essential Job Functions This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week." Then "Business Results" list.
We'll need to include that sentence about hotel operates 24/7 as part of Responsibilities? It's about schedule; maybe we put that in Schedule section.
But we have Schedule section separate.
Let's extract Business Results bullet points (each starts with a verb). They are:
- Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc.
- Prepare the appropriate resumes and paperwork to ensure quality service.
- Monitor Convention Groups Room Requirements to ensure all convention attendees receive commitments made in the hotels’ agreements.
- Manage function details and related activities to ensure that program requirements are satisfied.
- Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
- Improve hotel convention services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers’ needs.
- Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
- Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
- Follows up with customer post-event.
- Acts as liaison between hotel and customer throughout the event process (pre-event, event, post-event).
- Makes presence always known to customer during this process.
- Is available to solve problems and/or suggest alternatives to previous arrangements.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
- Leads pre-event and post-event meetings for assigned groups.
- Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc.).
- Manages group room blocks and meeting space for assigned groups.
- Greets customer during the event phase and hands-off to the operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Integrates current trends in the meetings & special events industry.
- Performs other duties as assigned to meet business needs.
- Perform special projects and other responsibilities as assigned.
- Participate in task force for Hilton as required.
- Communicate function requirements to appropriate areas in the hotel, resolve issues or problems to ensure quality product delivery and customer satisfaction.
- Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor.
Note some duplicates: "Perform special projects and other responsibilities as assigned." appears twice? Actually there is "Performs other duties as assigned to meet business needs." and "Perform special projects and other responsibilities as assigned." and later "Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor." We'll keep them but maybe deduplicate? Instruction: remove duplicated lines. So we should eliminate exact duplicates. Let's identify duplicates:
- "Performs other duties as assigned to meet business needs."
- "Perform special projects and other responsibilities as assigned."
- "Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor."
These are not exact duplicates but similar. We'll keep them as they are distinct.
Now Guest Satisfaction section bullet points (some repeated). Let's extract:
- Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
- Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
- Follows up with customer post-event.
- Makes presence always known to customer during this process, regardless of which hotel they sit at.
- Greets customer during the event phase and hands-off to the Convention Services department for the execution of details.
- Is available to solve problems and/or suggest alternatives to previous arrangements.
- Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events.
- Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Effectively responds to and handles guest problems and complaints.
- Reviews Guest Service Results with leaders.
- Participates in the development and implementation of corrective action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Utilizes Delphi or other hotel system to capture and manage customer information daily.
Note some duplicates: "Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details." appears also in Business Results. "Follows up with customer post-event." duplicate. "Makes presence always known to customer during this process." duplicate. "Is available to solve problems and/or suggest alternatives to previous arrangements." duplicate. We need to remove duplicated lines. So we should keep only one instance of each unique duty. We'll need to deduplicate across sections.
Leadership section bullet points (under Leadership …). Let's extract:
- applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.
- Holds self and others accountable for achieving results.
- Addresses conflict in a timely manner.
- Contributes to team results.
- Deals with change effectively.
- Makes decisions, including employees/team and commits to a course of action with available information.
Building Relationships bullet points:
- eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.
- Treats people fairly, with dignity and respect.
- Works to meet goals in a manner that does not disadvantage other employees or groups.
- Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.
- Listens and responds to others.
- Is interested in other’s views even if they counter own views.
Managing Work Execution bullet points:
- proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.
- Allocates time and resources effectively when faced with competing demands.
- Overcomes obstacles to accomplish challenging objectives.
- Follows through on inquiries, requests, and complaints.
Organizational Learner bullet points:
- Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area
- Acts independently to improve and increase skills and knowledge.
- Demonstrates an awareness of personal strengths and areas for professional improvement.
- Shares learning, innovations, and best practices with others.
- Is willing to learn from others.
- Performs all technical/procedural requirements of the job.
Now Qualifications section: includes Experience, Skills And Knowledge, PHYSICAL DEMANDS.
Experience bullet? Actually it's sentences:
"Experience 2 or
for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: EEO, etc. Also remove duplicated lines. We need to include About the role (Job Summary). Responsibilities: list of duties. Requirements: maybe combine Qualifications and Skills? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have multiple headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Schedule. But we need to avoid thin sections; prefer few substantive sections. However we have distinct content: Job Summary, Responsibilities, Qualifications (Experience, Skills And Knowledge, Physical Demands), Benefits, Schedule. Could combine Requirements and Qualifications? But they are separate headings in the list. We could include Requirements as a section that includes experience and maybe physical demands? Qualifications could be skills. But we have both "Skills And Knowledge" and "Experience". Might be better to have sections: About the role, Responsibilities, Qualifications (which includes Experience, Skills And Knowledge, Physical Demands), Benefits, Schedule. That's 5 sections. The instruction says "Prefer a few substantive sections over many thin ones." So we can combine. We must not repeat job title as heading. So no heading for the job title. We need to output only HTML fragment. Let's extract content. Job Summary paragraph: "Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales. Establishes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding events. Plan, organize, and manage the in-house details for all group and convention bookings (i.e., guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates, and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Convention Services or Director of Sales. Enliven the Brand Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed." That's the Job Summary. Responsibilities: The "Essential Job Functions" and "Business Results" etc. Many bullet-like sentences. We'll need to turn them into
- . We must preserve all substantive information; not invent or summarize away detail. So we need to list each duty as a list item. However there are many sentences; we can break them at periods that start new duty. But we must be careful not to lose detail. Let's extract the list from "Essential Job Functions" onward until before "Guest Satisfaction". Actually there are sections: Essential Job Functions (summary), Business Results (list), Guest Satisfaction (list), Leadership (list), Building Relationships (list), Managing Work Execution (list), Organizational Learner (list). Also there are some repeated lines. We need to include all duties. Could combine all into one Responsibilities section with many list items. Let's parse the text after "Essential Job Functions This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week." Then "Business Results" list. We'll need to include that sentence about hotel operates 24/7 as part of Responsibilities? It's about schedule; maybe we put that in Schedule section. But we have Schedule section separate. Let's extract Business Results bullet points (each starts with a verb). They are: - Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. - Prepare the appropriate resumes and paperwork to ensure quality service. - Monitor Convention Groups Room Requirements to ensure all convention attendees receive commitments made in the hotels’ agreements. - Manage function details and related activities to ensure that program requirements are satisfied. - Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business. - Improve hotel convention services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers’ needs. - Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product. - Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. - Follows up with customer post-event. - Acts as liaison between hotel and customer throughout the event process (pre-event, event, post-event). - Makes presence always known to customer during this process. - Is available to solve problems and/or suggest alternatives to previous arrangements. - Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. - Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions. - Leads pre-event and post-event meetings for assigned groups. - Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc.). - Manages group room blocks and meeting space for assigned groups. - Greets customer during the event phase and hands-off to the operations team for the execution of details. - Adheres to all standards, policies, and procedures. - Integrates current trends in the meetings & special events industry. - Performs other duties as assigned to meet business needs. - Perform special projects and other responsibilities as assigned. - Participate in task force for Hilton as required. - Communicate function requirements to appropriate areas in the hotel, resolve issues or problems to ensure quality product delivery and customer satisfaction. - Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor. Note some duplicates: "Perform special projects and other responsibilities as assigned." appears twice? Actually there is "Performs other duties as assigned to meet business needs." and "Perform special projects and other responsibilities as assigned." and later "Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor." We'll keep them but maybe deduplicate? Instruction: remove duplicated lines. So we should eliminate exact duplicates. Let's identify duplicates: - "Performs other duties as assigned to meet business needs." - "Perform special projects and other responsibilities as assigned." - "Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor." These are not exact duplicates but similar. We'll keep them as they are distinct. Now Guest Satisfaction section bullet points (some repeated). Let's extract: - Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth. - Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. - Follows up with customer post-event. - Makes presence always known to customer during this process, regardless of which hotel they sit at. - Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. - Is available to solve problems and/or suggest alternatives to previous arrangements. - Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. - Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share. - Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Effectively responds to and handles guest problems and complaints. - Reviews Guest Service Results with leaders. - Participates in the development and implementation of corrective action plans. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Utilizes Delphi or other hotel system to capture and manage customer information daily. Note some duplicates: "Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details." appears also in Business Results. "Follows up with customer post-event." duplicate. "Makes presence always known to customer during this process." duplicate. "Is available to solve problems and/or suggest alternatives to previous arrangements." duplicate. We need to remove duplicated lines. So we should keep only one instance of each unique duty. We'll need to deduplicate across sections. Leadership section bullet points (under Leadership …). Let's extract: - applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them. - Holds self and others accountable for achieving results. - Addresses conflict in a timely manner. - Contributes to team results. - Deals with change effectively. - Makes decisions, including employees/team and commits to a course of action with available information. Building Relationships bullet points: - eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. - Treats people fairly, with dignity and respect. - Works to meet goals in a manner that does not disadvantage other employees or groups. - Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual. - Listens and responds to others. - Is interested in other’s views even if they counter own views. Managing Work Execution bullet points: - proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results. - Allocates time and resources effectively when faced with competing demands. - Overcomes obstacles to accomplish challenging objectives. - Follows through on inquiries, requests, and complaints. Organizational Learner bullet points: - Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area - Acts independently to improve and increase skills and knowledge. - Demonstrates an awareness of personal strengths and areas for professional improvement. - Shares learning, innovations, and best practices with others. - Is willing to learn from others. - Performs all technical/procedural requirements of the job. Now Qualifications section: includes Experience, Skills And Knowledge, PHYSICAL DEMANDS. Experience bullet? Actually it's sentences: "Experience 2 or