Convention Services Manager

Responsibilities

• Assist in the overall efficient operation of the Convention Services Department.
• Responsible for the efficient and professional coordination of any assigned convention or meeting group.
• Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines.
• Document and organize detailed requirements of each function.
• Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.
• Resolve problems and provide open communication.
• Communicate with sales, front office, banquets and reservations to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on client needs (e.g., classroom, rounds).
• Review banquet associates’ work to ensure accuracy.
• Monitor in‑house group activity and provide assistance as needed, such as organizing exhibit set up.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Conduct walking site inspections throughout the property.
• Advise sales staff on the ability to accommodate client demands, including phone requirements, fit of available space, and materials such as booths.
• Assist sales staff in promoting the hotel, developing leads, and securing rebooking.
• Plan and conduct pre‑ and post‑convention meetings with clients and respective departments.
• Document tracking of group activity.
• Access and input data into a computer system to generate account history reports.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Requirements

• 3+ years of previous Hotel Convention Service Manager experience required.
• Must have the ability to communicate in English.
• Self‑starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.

Schedule

Must be available to work a flexible schedule to include nights, holidays and weekends.