Convention Services Manager
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove duplicated benefits sections (there are two similar). Keep benefits content.
We need to parse the posting.
Key sections:
- Intro: "We’re People People..." etc. That's about company and role overview. Could be "About the role" or maybe "About the role" heading. The posting says "What This Role Is All About". So we can make About the role
with paragraph(s) summarizing that.
- Responsibilities: The "What You’ll Be Doing" includes Work Environment, Physical Demands, Expected Hours of Work, then "Principle duties and responsibilities (Essential Functions) include:" with bullet list. Also "Operational/Functional:" etc. So we can combine responsibilities.
- Requirements/Education And Experience: "Education And Experience" includes high school degree, college coursework preferred, 1-2 years sales or marketing related experience required, knowledge of hotel sales and/or catering preferred.
- Qualifications And Skills: list of skills.
- Benefits: list of benefits.
- Pay: "Anticipated Pay Range & Additional Job Information" but no actual pay range given; just heading. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Pay range not given, so we should NOT include Pay section. Schedule: "Expected Hours of Work" includes flexibility, variable days, weekends, holidays, variable shifts, ten to twelve hour shifts sometimes required. That's schedule info. So we can include Schedule section.
Thus sections: About the role, Responsibilities, Requirements (Education & Experience), Qualifications (Skills), Benefits, Schedule.
We must not duplicate content. Ensure we preserve all substantive info.
We need to format lists with - . For prose use
.
We must not include boilerplate like EEO statements, application instructions, etc. Also remove duplicated benefits (the second benefits snapshot). We'll keep one benefits list.
Let's extract content.
About the role: from "We’re People People..." up to "What This Role Is All About". Actually the intro includes company description and then "What This Role Is All About". We'll combine into a paragraph(s). Let's capture:
"We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting). What This Role Is All About The Convention Services Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. The Convention Services Manager is responsible for coordinating meetings, conventions and other special events that are booked through the sales department. The Convention Services Manager synchronizes the needs of the group contact planning the event and the staff of the hotel to effectively execute the event function. The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external) and achievement-oriented leaders."
We can put that in
About the role
then ...
.
Responsibilities: includes Work Environment, Physical Demands, Expected Hours of Work (but schedule we will separate), and Principle duties and responsibilities.
Let's extract responsibilities prose: "Work Environment Must be able work in a fast-paced environment.Majority of work takes place indoors. Physical Demands The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.The employee must occasionally lift and/or move objects of up to 25pounds.The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel." That's prose.
Then schedule: "Expected Hours of Work Must be flexible to work variable days of the week to include weekends and holidays.Must be flexible to work variable shifts (days, nights, overnights).Ten to twelve hour shifts sometimes required." We'll put schedule later.
Then "Principle duties and responsibilities (Essential Functions) include:" followed by list items. We'll convert each sentence after colon into list items.
List items:
- Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
- Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.
- Plan and attend Pre and Post convention meetings.
- Manage function space and room block inventory as assigned and ensure that all BEO paperwork is completed in a timely and accurate manner.
- Implement a daily, weekly, and monthly checklist for the catering department.
- Build strong relationships with meeting planners and promote the hotel services and facilities.
- Work with sales staff to service and solicit new business.
- Work closely with other hotel departments to coordinate functions and events and ensure that banquet/meeting room set up is done according to client’s needs, room blocks and special reservations needs are met, and that service during the meeting/event meets and exceeds expectations.
- Complete post-conference reports of events for senior management and complete other reports as needed or requested.
- Attend weekly resume meetings.
- Assist the Director of Sales & Marketing/Director of Convention Services with budget and forecast and complete special projects and assignments as designated.
- Maintain high standards of personal appearance and grooming.
- Perform any other job-related duties as assigned.
Also there is "Financial Management:" subheading with list:
- Maintain client files and update information daily in accordance with established departmental policies and procedures.
- Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments.
- Review final bill prior to presenting to client.
- Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy.
And "Leading with Passion:" list:
- Utilize and collaborate with resources across different departments and corporate office.
- Lead by example and operate with integrity and respect.
- Inspire your coworkers to embrace and demonstrate Sonesta’s core values and the guest service standards.
We can combine all responsibilities into one list or separate subheadings? The instruction: use for section headings, - for any list of duties/requirements/benefits, and
for prose. It doesn't forbid subheadings inside section, but we should not create extra headings unless they are from the list of allowed headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should not add extra headings like "Financial Management". Instead we can keep all duties under Responsibilities as a single list.
Thus Responsibilities section will have prose for Work Environment, Physical Demands (maybe combine into prose) then a
list of all duties (including operational, financial, leading). That preserves all.
Now Requirements: Education And Experience.
Content: "High school degree or equivalent required. College course work in related field preferred.1-2 years sales or marketing related experience required.Knowledge of hotel sales and/or catering preferred."
We can make Requirements
with or
. Since it's a list of requirements, we can use - . But instruction: use
- for any list of duties/requirements/benefits. So we should use list.
Thus:
- High school degree or equivalent required.
- College course work in related field preferred.
- 1-2 years sales or marketing related experience required.
- Knowledge of hotel sales and/or catering preferred.
Now Qualifications And Skills: list of skills.
Content: "Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Ability to prioritize and organize work assignments.Extensive knowledge of hotel and hospitality industry.Delphi and Opera PMS experience a plus.Proficient with Microsoft Office Suite or related software."
We'll make
Skills
(or Qualifications? The allowed headings include Qualifications and Skills separate. We have both Qualifications And Skills heading. Could split into Qualifications and Skills but content is skills. We'll just use Skills
as allowed. Or we could use Qualifications
and put skills there. The instruction: use headings for those exact names. It says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can have both Qualifications and Skills sections if content exists. The posting has "Qualifications And Skills". We could split: Qualifications maybe empty? Better to put all under Skills and omit Qualifications section (since no separate qualifications content). But we could also put under Qualifications and leave Skills empty? Not allowed to create empty sections. So we will create Skills
with list.
Now Benefits: list.
We need to combine benefits from both sections but avoid duplication.
First benefits list:
- Medical, Dental and Vision Insurance (available the first day of the month after hire date)
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match (match begins after 11 months of employment)
- Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year)
- Free employee parking
- Free shift meal
- $60 Shoes for Crew credit per year
- Fun, family environment
- Sonesta Hotel Discounts (over 1,200 hotels worldwide)
- Educational Assistance (up to $3,000 per calendar year)
- Paid Parental Leave (2 weeks paid leave)
- Company Paid Life Insurance
- Company Paid Short Term and Long-Term Disability Insurance
- Various Employee Perks and Discounts
Second benefits snapshot (some overlap):
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA) with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation & Sick Time
- Paid Parental Leave
- Company-Paid Life Insurance
- Company-Paid Short-Term & Long-Term Disability
- Hospital Indemnity, Critical Illness & Accident Insurance
- Educational Assistance
- Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)
- Additional Perks & Employee Discounts
We need to combine unique items, preserving all specifics. Let's list unique benefits:
- Medical, Dental and Vision Insurance (available the first day of the month after hire date) (also Medical, Dental & Vision Insurance)
- Health Savings Account with Company Match (also HSA with Company Match)
- 401(k) Retirement Plan with Company Match (match begins after 11 months of employment)
- Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year) (also Paid Vacation & Sick Time)
- Free employee parking
- Free shift meal
- $60 Shoes for Crew credit per year
- Fun, family environment
- Sonesta Hotel Discounts (over 1,200 hotels worldwide
. We must not include boilerplate like EEO statements, application instructions, etc. Also remove duplicated benefits (the second benefits snapshot). We'll keep one benefits list. Let's extract content. About the role: from "We’re People People..." up to "What This Role Is All About". Actually the intro includes company description and then "What This Role Is All About". We'll combine into a paragraph(s). Let's capture: "We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting). What This Role Is All About The Convention Services Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. The Convention Services Manager is responsible for coordinating meetings, conventions and other special events that are booked through the sales department. The Convention Services Manager synchronizes the needs of the group contact planning the event and the staff of the hotel to effectively execute the event function. The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external) and achievement-oriented leaders." We can put that in
About the role
then...
. Responsibilities: includes Work Environment, Physical Demands, Expected Hours of Work (but schedule we will separate), and Principle duties and responsibilities. Let's extract responsibilities prose: "Work Environment Must be able work in a fast-paced environment.Majority of work takes place indoors. Physical Demands The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.The employee must occasionally lift and/or move objects of up to 25pounds.The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel." That's prose. Then schedule: "Expected Hours of Work Must be flexible to work variable days of the week to include weekends and holidays.Must be flexible to work variable shifts (days, nights, overnights).Ten to twelve hour shifts sometimes required." We'll put schedule later. Then "Principle duties and responsibilities (Essential Functions) include:" followed by list items. We'll convert each sentence after colon into list items. List items: - Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. - Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc. - Plan and attend Pre and Post convention meetings. - Manage function space and room block inventory as assigned and ensure that all BEO paperwork is completed in a timely and accurate manner. - Implement a daily, weekly, and monthly checklist for the catering department. - Build strong relationships with meeting planners and promote the hotel services and facilities. - Work with sales staff to service and solicit new business. - Work closely with other hotel departments to coordinate functions and events and ensure that banquet/meeting room set up is done according to client’s needs, room blocks and special reservations needs are met, and that service during the meeting/event meets and exceeds expectations. - Complete post-conference reports of events for senior management and complete other reports as needed or requested. - Attend weekly resume meetings. - Assist the Director of Sales & Marketing/Director of Convention Services with budget and forecast and complete special projects and assignments as designated. - Maintain high standards of personal appearance and grooming. - Perform any other job-related duties as assigned. Also there is "Financial Management:" subheading with list: - Maintain client files and update information daily in accordance with established departmental policies and procedures. - Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments. - Review final bill prior to presenting to client. - Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy. And "Leading with Passion:" list: - Utilize and collaborate with resources across different departments and corporate office. - Lead by example and operate with integrity and respect. - Inspire your coworkers to embrace and demonstrate Sonesta’s core values and the guest service standards. We can combine all responsibilities into one list or separate subheadings? The instruction: use for section headings, - for any list of duties/requirements/benefits, and
for prose. It doesn't forbid subheadings inside section, but we should not create extra headings unless they are from the list of allowed headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should not add extra headings like "Financial Management". Instead we can keep all duties under Responsibilities as a single list.
Thus Responsibilities section will have prose for Work Environment, Physical Demands (maybe combine into prose) then a
list of all duties (including operational, financial, leading). That preserves all.
Now Requirements: Education And Experience.
Content: "High school degree or equivalent required. College course work in related field preferred.1-2 years sales or marketing related experience required.Knowledge of hotel sales and/or catering preferred."
We can make Requirements
with or
. Since it's a list of requirements, we can use - . But instruction: use
- for any list of duties/requirements/benefits. So we should use list.
Thus:
- High school degree or equivalent required.
- College course work in related field preferred.
- 1-2 years sales or marketing related experience required.
- Knowledge of hotel sales and/or catering preferred.
Now Qualifications And Skills: list of skills.
Content: "Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Ability to prioritize and organize work assignments.Extensive knowledge of hotel and hospitality industry.Delphi and Opera PMS experience a plus.Proficient with Microsoft Office Suite or related software."
We'll make
Skills
(or Qualifications? The allowed headings include Qualifications and Skills separate. We have both Qualifications And Skills heading. Could split into Qualifications and Skills but content is skills. We'll just use Skills
as allowed. Or we could use Qualifications
and put skills there. The instruction: use headings for those exact names. It says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can have both Qualifications and Skills sections if content exists. The posting has "Qualifications And Skills". We could split: Qualifications maybe empty? Better to put all under Skills and omit Qualifications section (since no separate qualifications content). But we could also put under Qualifications and leave Skills empty? Not allowed to create empty sections. So we will create Skills
with list.
Now Benefits: list.
We need to combine benefits from both sections but avoid duplication.
First benefits list:
- Medical, Dental and Vision Insurance (available the first day of the month after hire date)
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match (match begins after 11 months of employment)
- Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year)
- Free employee parking
- Free shift meal
- $60 Shoes for Crew credit per year
- Fun, family environment
- Sonesta Hotel Discounts (over 1,200 hotels worldwide)
- Educational Assistance (up to $3,000 per calendar year)
- Paid Parental Leave (2 weeks paid leave)
- Company Paid Life Insurance
- Company Paid Short Term and Long-Term Disability Insurance
- Various Employee Perks and Discounts
Second benefits snapshot (some overlap):
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA) with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation & Sick Time
- Paid Parental Leave
- Company-Paid Life Insurance
- Company-Paid Short-Term & Long-Term Disability
- Hospital Indemnity, Critical Illness & Accident Insurance
- Educational Assistance
- Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)
- Additional Perks & Employee Discounts
We need to combine unique items, preserving all specifics. Let's list unique benefits:
- Medical, Dental and Vision Insurance (available the first day of the month after hire date) (also Medical, Dental & Vision Insurance)
- Health Savings Account with Company Match (also HSA with Company Match)
- 401(k) Retirement Plan with Company Match (match begins after 11 months of employment)
- Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year) (also Paid Vacation & Sick Time)
- Free employee parking
- Free shift meal
- $60 Shoes for Crew credit per year
- Fun, family environment
- Sonesta Hotel Discounts (over 1,200 hotels worldwide
for prose. It doesn't forbid subheadings inside section, but we should not create extra headings unless they are from the list of allowed headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should not add extra headings like "Financial Management". Instead we can keep all duties under Responsibilities as a single list. Thus Responsibilities section will have prose for Work Environment, Physical Demands (maybe combine into prose) then a
- list of all duties (including operational, financial, leading). That preserves all.
Now Requirements: Education And Experience.
Content: "High school degree or equivalent required. College course work in related field preferred.1-2 years sales or marketing related experience required.Knowledge of hotel sales and/or catering preferred."
We can make
- . But instruction: use
- for any list of duties/requirements/benefits. So we should use list.
Thus:
- High school degree or equivalent required.
- College course work in related field preferred.
- 1-2 years sales or marketing related experience required.
- Knowledge of hotel sales and/or catering preferred.
Now Qualifications And Skills: list of skills.
Content: "Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Ability to prioritize and organize work assignments.Extensive knowledge of hotel and hospitality industry.Delphi and Opera PMS experience a plus.Proficient with Microsoft Office Suite or related software."
We'll make
Skills
(or Qualifications? The allowed headings include Qualifications and Skills separate. We have both Qualifications And Skills heading. Could split into Qualifications and Skills but content is skills. We'll just useSkills
as allowed. Or we could useQualifications
and put skills there. The instruction: use headings for those exact names. It says "Usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can have both Qualifications and Skills sections if content exists. The posting has "Qualifications And Skills". We could split: Qualifications maybe empty? Better to put all under Skills and omit Qualifications section (since no separate qualifications content). But we could also put under Qualifications and leave Skills empty? Not allowed to create empty sections. So we will create
Skills
with list. Now Benefits: list. We need to combine benefits from both sections but avoid duplication. First benefits list: - Medical, Dental and Vision Insurance (available the first day of the month after hire date) - Health Savings Account with Company Match - 401(k) Retirement Plan with Company Match (match begins after 11 months of employment) - Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year) - Free employee parking - Free shift meal - $60 Shoes for Crew credit per year - Fun, family environment - Sonesta Hotel Discounts (over 1,200 hotels worldwide) - Educational Assistance (up to $3,000 per calendar year) - Paid Parental Leave (2 weeks paid leave) - Company Paid Life Insurance - Company Paid Short Term and Long-Term Disability Insurance - Various Employee Perks and Discounts Second benefits snapshot (some overlap): - Medical, Dental & Vision Insurance - Health Savings Account (HSA) with Company Match - 401(k) Retirement Plan with Company Match - Paid Vacation & Sick Time - Paid Parental Leave - Company-Paid Life Insurance - Company-Paid Short-Term & Long-Term Disability - Hospital Indemnity, Critical Illness & Accident Insurance - Educational Assistance - Sonesta Hotel Discounts (yes, you’ll want to use these ✈️) - Additional Perks & Employee Discounts We need to combine unique items, preserving all specifics. Let's list unique benefits: - Medical, Dental and Vision Insurance (available the first day of the month after hire date) (also Medical, Dental & Vision Insurance) - Health Savings Account with Company Match (also HSA with Company Match) - 401(k) Retirement Plan with Company Match (match begins after 11 months of employment) - Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year) (also Paid Vacation & Sick Time) - Free employee parking - Free shift meal - $60 Shoes for Crew credit per year - Fun, family environment - Sonesta Hotel Discounts (over 1,200 hotels worldwide
- for any list of duties/requirements/benefits. So we should use list.
Thus:
- High school degree or equivalent required.
- College course work in related field preferred.
- 1-2 years sales or marketing related experience required.
- Knowledge of hotel sales and/or catering preferred.
Now Qualifications And Skills: list of skills.
Content: "Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Ability to prioritize and organize work assignments.Extensive knowledge of hotel and hospitality industry.Delphi and Opera PMS experience a plus.Proficient with Microsoft Office Suite or related software."
We'll make
Requirements
withor
- . Since it's a list of requirements, we can use