Contract Performance Manager

About the role

M1 Support Services is seeking a Contract Performance Manager. The Contract Performance Manager supports the effective execution and performance of assigned contract activities in accordance with the Performance Work Statement (PWS), applicable Air Force directives, technical requirements, and company policies. Reporting to the Deputy Site Program Manager (DSPM), this position monitors contract performance requirements and associated maintenance and operational data to identify trends, risks, efficiencies, and opportunities for performance improvement. The Contract Performance Manager works closely with Program Management, maintenance operations personnel, database management personnel, U.S. Government representatives, and other stakeholders to evaluate performance, develop reports and analyses, support Performance Incentive Reduction (PIR) mitigation and waiver actions, and provide management with accurate and timely information necessary for effective contract execution and decision-making.

Contract Performance & Compliance

• Supports Program Management in the successful execution of assigned contract requirements in accordance with the Performance Work Statement (PWS).
• Monitors contract performance requirements, including PWS Services Summary Performance Thresholds, to assess performance and identify potential areas of concern.
• Ensures assigned activities are evaluated for compliance with applicable PWS requirements, Air Force Instructions, Technical Orders, Company Policies, And Other Governing Requirements.
• Identifies actual or potential performance deficiencies and works with Program Management and applicable functional organizations to evaluate causes and develop appropriate corrective or mitigating actions.
• Evaluates operational performance for efficiencies, trends, and other factors that may affect contractual performance.
• Supports efforts to minimize Performance Incentive Reductions (PIR) and identify circumstances that may support PIR waiver consideration.
• Collects, analyzes, and organizes supporting information and prepares PIR waiver documentation for management review and submission, as required.
• Participates in contract performance reviews, operational meetings, customer meetings, and other program activities as required.

Performance Analysis & Maintenance Data

• Coordinates with Maintenance Operations Analysts, Database Managers, and other functional personnel to collect, validate, analyze, and consolidate maintenance and operational performance data.
• Reviews data related to aircraft systems, utilization, maintenance history, production performance, and other applicable program activities.
• Analyzes historical and current performance information to identify trends, recurring issues, emerging risks, and opportunities for improvement.
• Maintains historical performance information necessary to support trend analysis, management review, and contract reporting requirements.
• Correlates information from multiple sources to develop meaningful analyses and provide Program Management with actionable performance information.
• Serves as a program resource regarding maintenance automated data systems and the use of system-generated information for performance analysis and reporting.
• Assists in identifying requirements for new or revised data reports necessary to support maintenance operations, contract performance, and management decision-making.

Reporting & Management Information

• Prepares weekly, monthly, recurring, and ad hoc reports and performance summaries for Program Management and U.S. Government organizations, as required.
• Develops customized reports and analyses when required information is not available through established reporting products.
• Prepares performance summaries, briefings, presentations, and other management products for internal and external stakeholders.
• Ensures performance information presented to management and customers is accurate, relevant, timely, and supported by available data.
• Provides Program Management with information and analysis necessary to support operational planning, performance management, and informed decision-making.

Operational & Workforce Support

• Supports the planning, coordination, monitoring, and evaluation of program operations and personnel within assigned areas of responsibility.
• Provides management guidance and support regarding workforce matters, including hiring, employee development, training, performance evaluation, transfer, disciplinary action, and termination, as applicable.
• Coordinates with appropriate management and functional organizations regarding workforce or operational matters that may affect contract performance.
• Assists Program Management in evaluating operational requirements, resource utilization, workforce effectiveness, and areas for process improvement.

Customer & Organizational Coordination

• Interfaces with U.S. Government representatives, internal and external customers, company leadership, higher headquarters, and supporting functional organizations.
• Develops and maintains effective professional relationships with customers, employees, management, and other program stakeholders.
• Communicates contract performance information, operational concerns, and other relevant matters to appropriate stakeholders in a clear, accurate, and professional manner.
• Represents M1 professionally and in accordance with company expectations regarding ethics, business conduct, professional appearance, and customer culture.
• Supports company business development activities as assigned and appropriate to the position.

Additional Responsibilities

• Attends meetings, reviews, working groups, and other program activities as required.
• Supports special projects and program initiatives related to contract performance, maintenance operations, or organizational effectiveness.