Contract Performance Manager

About the role

Own the outcome. As a Contract Performance Manager, you are the single point of contact responsible for the technical and operational success of our customer’s power generation assets and the financial performance of the contract. This role bridges the gaps between outage planning & execution, technical leadership, contract management, commercial strategy, and customer satisfaction; with the north star being safe, predictable and reliable operation of our customer’s assets. This role will grow your operational, technical, commercial and customer service skills.

Responsibilities

• Lead the full lifecycle of outages, parts, and repairs—from planning and scheduling to proactive risk mitigation.
• Be the primary owner of the Contractual Service Agreement (CSA). Your goal is zero-harm, high-quality, on-time maintenance that ensure maximum reliability, availability and performance.
• Prioritize all site activities with SQDC (Safety, Quality, Delivery, Cost) mindset.
• Serve as the trusted technical advisor to the customer’s site teams, translating complex operational challenges into clear, actionable solutions; be the conduit into GE Vernova Gas Services functions and resource pools to drive responsiveness, issue resolution and customer satisfaction.
• Identify waste, inefficiencies and champion continuous improvement projects that drive efficiency, customer satisfaction and profitability.
• Take ownership of the contract’s bottom line, including invoicing, cash collection, and driving long-term profitable growth.

Requirements

• Bachelor's degree from an accredited university or college and at least 5 years of experience in the power generation industry; or an associate’s degree from an accredited university or college with 7 years of experience in a power generation industry or a high school diploma/GED with at least 9 years of experience in the power generation industry.

Qualifications

• Passion for customer service
• Demonstrated project management skills
• Curiosity to understand how things work and desire to make things better
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Demonstrated ability to lead & collaborate cross functionally to deliver outcomes
• Experience working with customers and power plant leadership teams

Skills

• Technical expertise in power generation
• Project management
• Customer service and relationship building
• Strategic thinking and problem-solving
• Continuous improvement mindset
• Commercial acumen

Benefits

• Medical, dental, vision, and prescription drug coverage
• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• Retirement benefits including the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• Tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off

Pay

The pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Schedule

This is a remote position.