Contact Center Specialist I - Centralized Scheduling / Specialty Practices

Responsibilities

• Schedule Lab, Xray, EKG, DEXA and Breast Imaging appointments
• Accurately enter ancillary orders including interpreting medical terminology and obtaining key items like the ordering provider and diagnosis codes
• Accurately obtain and enter the patient’s insurance information into the computer system
• Determine whether an appointment requires an insurance referral or authorization and enter into the system
• Read and interpret electronic verification responses and update the system according to the responses
• Address phone calls for Family Medicine and Specialty Medicine physician offices, scheduling appointments, creating encounters, and transferring calls to Triage
• Create and send telephone and triage encounters to physician offices using professional grammar and language
• Collaborate with both clinical and non-clinical staff to address patient needs
• Obtain the patient’s insurance information to confirm participation and coverage
• Provide customer service by identifying and addressing patients' needs through engaging personally and demonstrating strong interpersonal skills
• Document in patients’ charts clearly and concisely to provide appropriate and accurate information to clinical personnel
• Complete other duties and special projects as assigned by management

Qualifications

• High school diploma or equivalent GED
• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
• One year of medical office or hospital outpatient scheduling registration experience
• One year of electronic medical record experience
• One year of prior revenue cycle experience in a medical office or hospital setting

Skills

Attention Concentration: Focus on certain aspects of current experience and reject others.

New Learning and Memory: Learn and retain material quickly and effectively, especially when tasks change frequently.

Problem Solving, Reasoning and Creative Thinking: Think creatively to solve practical problems and deal with a variety of concrete variables.

Variety and Change: Perform a variety of duties, often changing from one task to another of a different nature.

Benefits

Penn Medicine offers a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.