Contact Center Specialist

About the role

As a Contact Center (Self Determination) Support Specialist or SDSS, you will work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stakeholders.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Avoid improper naming and saving of documents in the document management system
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Time sheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Requirements

• A high school diploma or GED
• An associate degree preferred

Qualifications

• Self-motivated and able to work independently
• Excellent communication skills, both verbal and written
• Ability to manage multiple tasks and prioritize effectively
• Strong attention to detail and organizational skills

Skills

• Customer service skills
• Document management
• Time management
• Microsoft Office Suite proficiency

Benefits

• Flexible paid time off
• Competitive wages & benefits
• Meaningful opportunities for professional growth

Pay

Competitive hourly rate based on experience.

Schedule

Variable schedule to accommodate shift coverage needs.

Company Culture

At GT Independence, we strive to create a welcoming and inclusive community where everyone feels valued and belongs. We believe in bringing your authentic self to work and supporting a diverse workforce that reflects the communities we serve. We are committed to fostering a culture of trust, autonomy, and fun, where employees can grow and thrive.