Contact Center Specialist
North Star Community Credit Union · Minot, ND · 2 mo ago
On-siteCustomer ServiceFull-time
About the role
North Star Community Credit Union is seeking a Contact Center Specialist with 2+ years of experience in call centers or financial services.
Responsibilities
- Serve as a primary contact for members via phone, delivering prompt and professional service
- Handle complex inquiries and escalated concerns with confidence and efficiency
- Provide guidance on accounts, services, and lending-related questions
- Aid members with account maintenance requests and service needs
- Identify member needs and recommend appropriate products and solutions
- Route calls effectively to ensure members are connected to the right resource
- Strive for first-call resolution and a seamless member experience
Requirements
- Strong communication and relationship-building skills
- Past experience handling high call volume while maintaining service quality
- Advanced problem-solving and conflict resolution abilities
- Strong attention to detail and sound decision-making skills
- Ability to navigate multiple systems efficiently