Contact Center Specialist

What You'll Do

• Deliver outstanding service and support to members
• Process account transactions, maintenance requests, and account research
• Aid members with fraud-related concerns and account questions
• Inform members on digital banking tools, products, and services
• Identify member needs and refer solutions in lending, investments, insurance, and business services
• Resolve issues efficiently while maintaining compliance with banking regulations and internal policies
• Collaborate with teammates and participate in training and cross-functional initiatives

Must-Have Qualifications

• At least 1 year of customer service experience or 6 months in a member-facing role at Columbia Credit Union
• Strong verbal and written communication skills
• Ability to multitask, stay organized, and manage details effectively
• Comfortable using computers and multiple systems simultaneously
• Strong problem-solving and decision-making skills
• Team-oriented mindset with a passion for helping others
• Reliable attendance and availability to work Monday-Friday during contact center operating hours (7:30 AM-6:00 PM)