Contact Center Specialist
Technology Credit Union (Tech CU) · San Jose, CA · 3 wk ago
On-siteCustomer ServiceFull-time
About the role
At Tech CU, our Contact Center Specialists are the friendly, knowledgeable voices our members count on every day. In this fast-paced role, you’ll handle calls and emails, answer questions, resolve issues, and connect members to the products and services that fit their needs—all while delivering top-notch service with every interaction.
Responsibilities
- Deliver exceptional service on every call and email
- Assist members with accounts, transactions, and inquiries
- Identify opportunities to recommend helpful products and services
- Keep things running smoothly by staying organized and efficient
Requirements
- Strong communication and people skills
- A passion for helping others
- Call center and/or banking experience (preferred)
- Team player with great time management