Contact Center Specialist I / Centralized Scheduling / Family Practices

Responsibilities

• Schedule Lab, Xray, EKG, DEXA and Breast Imaging appointments
• Accurately enter ancillary orders including interpreting medical terminology and obtaining key items like the ordering provider and diagnosis codes
• Accurately obtain and enter patient’s insurance information into the computer system
• Determine if an appointment requires an insurance referral or authorization and enter into the system
• Read and interpret electronic verification responses and update the system accordingly
• Address phone calls for Family Medicine and Specialty Medicine physician offices, scheduling appointments, creating encounters, transferring calls to Triage, and sending telephone and triage encounters to physician offices
• Collaborate with clinical and non-clinical staff to address patient needs
• Obtain patient’s insurance information to confirm participation and coverage
• Provide customer service by identifying and addressing patients’ needs through engaging personally and demonstrating strong interpersonal skills
• Document in patients’ charts clearly and concisely to provide appropriate and accurate information to clinical personnel
• Complete other duties and special projects assigned by management

Qualifications

• High school diploma or equivalent GED
• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
• One year of medical office or hospital outpatient scheduling registration experience
• One year of electronic medical record experience
• One year of prior revenue cycle in a medical office or hospital setting

Skills

• Attention Concentration
• New Learning and Memory
• Problem Solving, Reasoning and Creative Thinking
• Variety and Change

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.