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Consumer Services Coordinator - Job #1107

North LA County Regional Center (NLACRC) · Los Angeles, California, United States · 1 mo ago
Business Development$26.86–$37.96/hrFull-time

About the role

The Department Consumer Services - SFV - Early Start Supervision position at North Los Angeles County Regional Center (NLACRC) supervises early start services for individuals with intellectual and developmental disabilities. This role involves providing information, advocacy, and service arrangements for consumers and families, developing and monitoring program plans, coordinating services, and advocating for individuals served.

Responsibilities

  • Provides information, advocacy, and service arrangements for consumers and families.
  • Develops and monitors program plans for individuals and revises them as necessary.
  • Identifies and coordinates services for individuals and their families.
  • Documents, completes forms, and reports in accordance with regulations and NLACRC policies and procedures.
  • Serves as an advocate for individuals served by community agencies.
  • Schedules and attends interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
  • Identifies barriers to service delivery and implements culturally sensitive strategies.
  • Rotates as an officer-of-the-day with other Service Coordinators.
  • Assists co-workers with special projects and unique situations.
  • Provides case coverage as needed.
  • Provides emergency on-call services when required.

Requirements

  • Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience.
  • A Master’s degree in a related subject may be substituted for experience.
  • Understanding of family systems and appreciation for person-centered planning and thinking.
  • Demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
  • Excellent verbal and written communication skills.
  • Proficiency with MS Word and MS Outlook.

Skills and Abilities

  • Knowledge of intellectual and developmental disabilities.
  • Good organizational skills.
  • Empowering individuals to achieve their goals.
  • Excellent verbal and written communication skills.
  • Proficiency with MS Word and MS Outlook.

Employment Standards

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education & Experience

Education & Experience: Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience.

Benefits

  • Health Insurance: NLACRC provides a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
  • Dental Insurance: NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
  • Pre-Tax Flexible Spending Account: For eligible health care expenses.
  • Pre-Tax Dependent Care Flexible Spending Account: For eligible dependent care expenses.
  • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
  • No cost Vision plan for employees and eligible dependents.
  • Retirement plan: NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
  • Two (2) deferred compensation plans: 457 and 403(b).
  • Participate in the Public Service Loan Forgiveness program.
  • Paid Time Off: Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
  • Holidays: NLACRC offers 12 paid holidays throughout the year.
  • Professional Development Opportunities & Growth: NLACRC values the professional development of staff!
  • Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

  • This position is non-exempt.
  • Regular Salary: $26.86 - $37.96 per hour.
  • Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.
  • Base Pay Rate / Salary Range Information: The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors.

Professional Development Opportunities & Growth

At NLACRC, we value the professional development of staff! We offer a variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Equal Opportunity Employer

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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