Consumer Services Coordinator - Job #250

About the role

The Department Consumer Services - SFV - Adult Supervision position at North Los Angeles County Regional Center (NLACRC) supervises consumer services and provides support to individuals with intellectual and developmental disabilities and their families.

Responsibilities

• Provides information, advocacy, and service arrangement for consumers and families.
• Participates in the development and monitoring of program plans for individuals.
• Identifies and coordinates services for individuals and their families.
• Documents, completes forms, and reports in accordance with regulations and NLACRC policies and procedures.
• Serves as an advocate for individuals served by community agencies.
• Schedules and attends interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identifies barriers to service delivery and implements culturally sensitive strategies.
• Rotates as an officer-of-the-day with other Service Coordinators.
• Assists co-workers with special projects and unique situations.
• Provides case coverage as needed.
• Provides emergency on-call services when required.

Requirements

• Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.
• Understanding of family systems and appreciation for person-centered planning and thinking.
• Knowledge of intellectual and developmental disabilities.
• Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.

Skills and Abilities

• Empowering individuals to achieve their goals.
• Good organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.

Employment Standards

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education & Experience

• Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.

Benefits

• Health Insurance - NLACRC provides a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
• We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
• Pre-Tax Flexible Spending Account for eligible health care expenses.
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
• No cost Vision plan for employees and eligible dependents.
• Retail Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b).
• Participate in the Public Service Loan Forgiveness program.
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
• Holidays – NLACRC offers 12 paid holidays throughout the year.
• Most positions are offered a hybrid – remote option.

Professional Development Opportunities & Growth

• NLACRC values the professional development of staff!
• Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

• At NLACRC, we value and celebrate diversity!
• In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

• This position is non-exempt.
• Regular Salary: $26.86 - $37.96 per hour.
• Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.
• Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors.
• NLACRC is an equal opportunity employer.
• Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.