Consumer Services Coordinator - Job #1104

About the role

The Department Consumer Services - SFV Early Start 2 Supervision position at North Los Angeles County Regional Center (NLACRC) involves providing information, advocacy, and service arrangements for consumers and families. This role includes developing and monitoring program plans for individuals, coordinating services, and advocating for individuals served by community agencies. It also entails rotating as an officer-of-the-day, assisting co-workers, and providing emergency on-call services.

Responsibilities

• Provide information, advocacy, and service arrangements for consumers and families.
• Develop and monitor program plans for individuals, and revise them as necessary.
• Coordinate services for individuals and their families.
• Document, complete forms, and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify and address barriers to service delivery and implement culturally sensitive strategies.
• Rotate as an officer-of-the-day, assisting co-workers with special projects and unique situations.
• Provide case-coverage as needed and provide emergency on-call services when required.

Requirements

• Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.
• Understanding of family systems and appreciation for person-centered planning and thinking.
• Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.

Qualifications

• Valid California Driver’s License and reliable transportation, or acceptable substitute.
• Bilingual Spanish may be required dependent upon position.

Benefits

• Health Insurance
• Dental Insurance
• Pre-Tax Flexible Spending Account
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
• Professional Development Opportunities & Growth
• Diversity, Equity, and Inclusion

Pay

Regular Salary: $26.86 - $37.96 per hour. Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.

Schedule

Hybrid – remote option available.