Consumer Services Coordinator - Job #964

About the role

We have immediate career opportunities for Service Coordinators to work with a variety of age groups (from Early Start to Adult) with a critical need in the School Age group. We also offer Bilingual positions! Both Spanish and English positions are available in our Santa Clarita Valley location.

Responsibilities

• Provides information, advocacy, and service arrangement for consumers and families.
• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Identify and coordinate services for individuals and their families.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
• Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.

Requirements

• Valid California Driver’s License and reliable transportation, or acceptable substitute, required.

Qualifications

• Bachelor’s degree in psychology, social work, sociology, or related human services field and two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.

Skills and Abilities

• Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals.
• Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Benefits

• Health Insurance - We provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retail plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, along with education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option
• Professional Development Opportunities & Growth
• NLACRC values the professional development of staff!
• Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Pay

Regular Salary: $26.86 - $37.96 per hour plus $69.24 per bi-weekly pay period for bilingual services. Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.

Schedule

The schedule is flexible and may vary based on the needs of the organization.