Consumer Services Coordinator - Job #1105

About the role

The Department Consumer Services - SFV - Early Start Supervision Receives supervision from Consumer Services Supervisors/Managers. The Position And Job Summary Provides information, advocacy, and service arrangement for consumers and families. Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary. Identify and coordinate services for individuals and their families. Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures. Serve as an advocate for individuals served by community agencies. Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc. Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs. Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.

Responsibilities

• Provides information, advocacy, and service arrangement for consumers and families.
• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Identify and coordinate services for individuals and their families.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect.
• Comfort working in underserved and non-traditional office settings to meet our community needs.
• Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations.
• Provide case-coverage as needed; and providing emergency on-call services when required.

Requirements

• Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.
• Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals.
• Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Qualifications

• Valid California Driver’s License and reliable transportation, or acceptable substitute, required.
• Bilingual Spanish may be required dependent upon position.

Skills And Abilities

• Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals.
• Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Benefits

• We offer employees a variety of health and dental plans.
• Health Insurance - We provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
• Pre-Tax Flexible Spending Account for eligible health care expenses.
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
• No cost Vision plan for employees and eligible dependents.
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b).
• Participate in the Public Service Loan Forgiveness program.
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
• Holidays – NLACRC offers 12 paid holidays throughout the year.
• Most positions are offered a hybrid – remote option.

Compensation

• This position is non-exempt.
• Regular Salary: $26.86 - $37.96 per hour.
• Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.

Professional Development Opportunities & Growth

• NLACRC values the professional development of staff!
• Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

• At NLACRC, we value and celebrate diversity!
• In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Equal Opportunity Employer

• NLACRC is an equal opportunity employer.