Consumer Services Coordinator - Job #465

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California, proudly serving the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school-age children, transition-age youth, to adults and aging adults.

About the Role

Provides information, advocacy, and service arrangement for consumers and families. Participates in the development of program plans for individuals; monitors and evaluates these plans, revising them as necessary. Identifies and coordinates services for individuals and their families. Documents, completes forms, and reports in accordance with regulations and NLACRC policies and procedures. Serves as an advocate for individuals served by community agencies.

Schedules and attends interdisciplinary meetings with individuals served, family members, service providers, and advocates. Identifies barriers to service delivery and implements culturally sensitive strategies that embody empathy, trust, and respect. Comfortable working in underserved and non-traditional office settings to meet community needs.

Rotates officer-of-the-day duties with other Service Coordinators; assists co-workers with special projects and unique situations; provides case coverage as needed; and delivers emergency on-call services when required.

Requirements

• Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience.
• Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals.
• Knowledge of intellectual and developmental disabilities.
• Good organizational skills, demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.
• Service coordination is a community-based position requiring meetings with individuals served and their families in their homes, the community, or the office.
• Must be comfortable working with a high degree of independence.
• Frequent telephone, virtual, and out-of-office meetings required.
• Valid California Driver’s License and reliable transportation, or acceptable substitute, required.
• Bilingual Spanish may be required dependent upon position.

Benefits

• Variety of health and dental plans with generous employer contributions for employee-only or employee and dependents coverage.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents; also offers a Dental PPO plan with low employee monthly contribution.
• Pre-Tax Flexible Spending Account for eligible health care expenses.
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No-cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
• No-cost Vision plan for employees and eligible dependents.
• Retirement plan – CalPERS defined benefit plan providing a monthly retirement allowance for eligible employees.
• Two deferred compensation plans – 457 and 403(b).
• Participation in the Public Service Loan Forgiveness program.
• Paid Time Off – 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
• 12 paid holidays throughout the year.
• Hybrid-remote work options for most positions.

Benefit costs are pro-rated for part-time employees.

Professional Development

NLACRC values the professional development of staff and offers a variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity. In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Pay

This position is non-exempt. Regular salary: $26.86 - $37.96 per hour, plus $69.24 per bi-weekly pay period for bilingual services. Starting salary is typically between $26.86 and $29.65 of the range, depending on internal equity and experience.

The actual amount offered within the posted salary range will depend on factors including degree obtained, experience, skills, and other relevant job-related factors. The lower end of the salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end applies to seasoned candidates with considerable direct relevant experience.