Consumer Services Coordinator - Job #735

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California, serving the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We support individuals across the lifespan, from infants and toddlers to aging adults.

About the role

Provides information, advocacy, and service arrangement for consumers and families. Participates in the development, monitoring, evaluation, and revision of program plans for individuals. Identifies and coordinates services, documents forms and reports in accordance with regulations and NLACRC policies, and serves as an advocate for individuals served by community agencies.

Schedules and attends interdisciplinary meetings with individuals served, family members, service providers, and advocates. Identifies barriers to service delivery and implements culturally sensitive strategies that embody empathy, trust, and respect. Comfortable working in underserved and non-traditional office settings to meet community needs.

Rotates officer-of-the-day duties with other Service Coordinators, assists co-workers with special projects, provides case coverage as needed, and delivers emergency on-call services when required.

Responsibilities

• Provide information, advocacy, and service arrangement for consumers and families
• Participate in the development, monitoring, and evaluation of program plans for individuals
• Identify and coordinate services for individuals and their families
• Complete documentation, forms, and reports in accordance with regulations and NLACRC policies
• Serve as an advocate for individuals served by community agencies
• Schedule and attend interdisciplinary meetings with stakeholders
• Identify barriers to service delivery and implement culturally sensitive strategies
• Rotate officer-of-the-day duties and provide case coverage as needed
• Provide emergency on-call services when required

Requirements

• Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience
• A Master’s degree in a related subject may be substituted for experience
• Understanding of family systems and appreciation for person-centered planning
• Knowledge of intellectual and developmental disabilities
• Excellent organizational, verbal, and written communication skills
• Proficiency with MS Word and MS Outlook
• Valid California Driver’s License and reliable transportation, or acceptable substitute
• Comfort working with a high degree of independence and in non-traditional office settings
• Frequent telephone, virtual, and out-of-office meetings required
• Bilingual Spanish may be required dependent upon position

Benefits

• Variety of health and dental plans with generous employer contributions
• Pre-Tax Flexible Spending Accounts for health care and dependent care expenses
• No-cost life, accidental death & disability, and long-term disability insurance for employees
• No-cost vision plan for employees and eligible dependents
• Retirement plan through CalPERS (defined benefit plan)
• Deferred compensation plans: 457 and 403(b)
• Public Service Loan Forgiveness program eligibility
• Paid Time Off: 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• 12 paid holidays per year
• Hybrid-remote work options for most positions
• Professional development opportunities and career growth paths

Pay

This position is non-exempt. Regular salary range: $26.86 - $37.96 per hour. Starting salary is typically between $26.86 and $29.65, depending on internal equity and experience.