Consumer Services Coordinator - Job #987

About the role

The Department Consumer Services - SFV School Age Supervision position at North Los Angeles County Regional Center (NLACRC) involves providing supervision, advocacy, and service arrangements for individuals and families. The role includes developing and monitoring program plans, coordinating services, advocating for individuals, and participating in interdisciplinary meetings.

Responsibilities

• Provides information, advocacy, and service arrangements for consumers and families.
• Develops and monitors program plans for individuals and their families.
• Coordinates services for individuals and their families.
• Documents, completes forms, and reports in accordance with regulations and NLACRC policies and procedures.
• Serves as an advocate for individuals served by community agencies.
• Schedules and attends interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identifies barriers to service delivery and implements culturally sensitive strategies.
• Rotates as an officer-of-the-day with other Service Coordinators.
• Assists co-workers with special projects and unique situations.
• Provides case coverage as needed.
• Provides emergency on-call services when required.

Requirements

• Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.
• Understanding of family systems and appreciation for person-centered planning and thinking.
• Knowledge of intellectual and developmental disabilities.
• Demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.

Skills and Abilities

• Understanding of family systems and appreciation for person-centered planning and thinking.
• Empowering individuals to achieve their goals.
• Knowledge of intellectual and developmental disabilities.
• Good organizational skills.
• Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.

Benefits

• Health Insurance.
• Dental Insurance.
• Pre-Tax Flexible Spending Account for eligible health care expenses.
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
• No cost Vision plan for employees and eligible dependents.
• Retailer plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
• Two (2) deferred compensation plans - 457 and 403(b).
• Participation in the Public Service Loan Forgiveness program.
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
• Holidays – NLACRC offers 12 paid holidays throughout the year.
• Professional Development Opportunities & Growth.
• Diversity, Equity, and Inclusion.

Pay

Regular Salary: $26.86 - $37.96 per hour. Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.

Schedule

Hybrid – Remote option available.