Consumer Lending Specialist, Loans in Process

Summary of Role

The Consumer Lending Specialist, Loans in Process underwrites, and processes consumer loan applications submitted by members through all channels. Ensures outstanding member experience, high quality loan decisions that meet the credit union’s lending policies, and quick funding. The Specialist communicates regularly with members via various channels including phone, email, and text messaging. The Specialist uses a proactive service approach, taking ownership of loan applications during each interaction and overseeing the successful completion of these loans through funding.

Essential Job Functions/Responsibilities

• Assists members with consumer loan products over the phone.
• Evaluates loan applications, explains loan terms, ensures regulatory compliance, and delivers excellent member service.
• Maintains thorough understanding of all regulations governing consumer lending.
• Underwrites and processes consumer loan applications placed by members through all channels.
• Maintains multiple Lending Center queues and functions within each queue, ensuring consistent service levels for underwriting and document review.
• Communicates directly with members regarding their loan applications in a highly effective and professional manner through phone, email, text, and MeridianLink web messaging.
• Uses a proactive service delivery approach to maximize each member interaction, sets expectations with the member for the remainder of the loan process, looks for ways to prevent future unnecessary member contact, and works to move applications toward funding at each touchpoint.
• Consistently renders accurate loan decisions in accordance with established policies and procedures.
• Uses strong analytical skills to review approved loans for items such as proper stipulation completion, proper rate and term handling, full document collection, and identity verification, and ensures proper system notation is maintained.
• Consults with members and recommends products and services that meet member financial needs, including Broadview Insurance, payment protection, Wealth Management, and GAP coverages.
• Is proficient in all technical applications including: MeridianLink, FIS, Intranet, Internet, and has in-depth knowledge of core systems.
• Provides professional, quality service to members, assists members and internal customers with questions and problems related to the credit union’s loan programs, demonstrates a full understanding and knowledge of current policies and procedures necessary to underwrite consumer and student loans, is skilled in personal and telephone interviewing techniques, including the ability to discuss loan alternatives in such a manner that will elicit a positive response from members.
• Attends all appropriate job related external and in-house training provided by the credit union and departmental staff meetings.
• Supports the annual strategic goals demonstrating consistent effort to achieve assigned individual and team goals.
• Reviews credit reports with members, noting any findings, including poor credit. Offers knowledgeable financial counseling to members, remains up to date on the current lending environment and economic conditions, and maintains a strong and current understanding of lending risk. Evaluates member borrowing history, including repayment history with the Credit Union. Underwrites the loan request adhering to Credit Union Lending policy while determining risk and members ability to repay the loan in full. Submits recommended decision based on application details.
• Acts as a champion for the use of digital loan processing solutions, including the online/mobile loan application, the Mobile Application Center, DocuSign, and text messaging.
• Obtains loan documents for the member whenever possible to reduce member effort in satisfying stipulations. Looks for and acts on other ways to improve the ease and efficiency of loan processing for the member.
• Provides recommendations for efficiencies and new ideas to meet goals.
• Actively participates in Broadview’s community initiatives; meeting expectations for volunteering.

Minimum Job Qualifications

• High School diploma and minimum of one (1) year of experience in a related field.
• Prior experience in underwriting, processing, and closing consumer loans including auto, RV/Boat, sportscraft, personal, and credit card.
• Prior experience at Broadview or other financial institution strongly preferred.
• Proven ability to review financial statements including paystubs, purchase agreements, insurance documents, and other supporting documentation.
• Ability to identify red flags in loan scenarios and supporting documentation.
• Prior experience in customer service, specifically cross selling within a financial services environment.
• Proficiency in Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Strong mathematical and analytical skills.

Starting Compensation

$22.62 - $31.67/hr., plus a competitive benefits package