Consumer Loan Specialist

Nature and Scope

Reports to the Manager, Consumer Loan Member Support. Engages with members and potential members who have applied for consumer loan products through the branch, call center, and online/digital channels. Gather, prepare, and process all necessary documentation through these channels for consumer loan applications. Examines documents to ensure accuracy and compliance with existing underwriting guidelines.

Requirements

• High school diploma or equivalent and minimum one year of consumer lending experience.
• Knowledge of all types of consumer loans and a general understanding of underwriting guidelines preferred.
• Demonstrated ability to understand and explain credit bureau reports, liaise with members in satisfying loan stipulations, and schedule closings preferred.
• Demonstrated ability in providing excellent customer service.
• Experience or ability to gain proficiency in all programs and systems used for this job including Microsoft Office products and systems related to consumer lending.
• Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
• Proven ability to organize work, balance multiple priorities, manage a variety of projects in a fast-paced, flexible work environment with strong attention to detail and within defined deadlines.
• Demonstrated ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
• Must have or be able to attain National Mortgage Licensing System Registration (NMLS#).
• Must develop a thorough understanding of company policies and procedures as they relate to the position.
• Must comply with all company policies and procedures and job related state and federal laws and regulations.

Principal Accountabilities

• Partners closely with Consumer Loan Underwriting, Consumer Loan Processing, Personal Financial Officers, and Branches to identify documentation requirements for each specific loan.
• Contacts members to collect necessary loan documentation, i.e., pay stubs, W2, purchase contracts etc.
• Verifies accuracy of loan applications according to current policies and procedures, and then inputs information into the current lending system when applicable.
• Informs members of items needed for closing, i.e., title of vehicle, seller requirements, etc.
• Cross sells GAP, Mechanical Breakdown and Debt Protection and offers other identified cross sell opportunities to members.
• Maintains daily/weekly/monthly reports to ensure no applications reach more than 30 days before decisioning.
• Performs other duties as assigned.